Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Mon, 30 Aug 2021 13:42:22 +0000 (UTC)

Hey Manish Kumar ,

You have new message(s) in this group.

Livesalesman Team

A

3039515 - agent escalating directly to DXB group

Akshay Berry

A

Akshay Berry

3039515 - agent escalating directly to DXB group

checking akshay

Apoorv Joshi

A

Akshay Berry

3039515 - agent escalating directly to DXB group

it has been escalated to olm jeddah 22 and 14 days ago. No update from them.

Apoorv Joshi

A

Apoorv Joshi

it has been escalated to olm jeddah 22 and 14 days ago. No update from them.

i see no record of the email sent. did the agent loop escalations.dxb email?

Akshay Berry

A

Akshay Berry

i see no record of the email sent. did the agent loop escalations.dxb email?

no he did not, for that i shared the feedback with him, but yeah it has been raised to OLM already.

Apoorv Joshi

A

please escalate it to olm team again

Akshay Berry

A

Akshay Berry

please escalate it to olm team again

will do

Apoorv Joshi

A

Akshay Berry

please escalate it to olm team again

im closing the child ticket for now

Apoorv Joshi

A

Apoorv Joshi

im closing the child ticket for now

thanks

Akshay Berry

A

3039784 - same issue here, no email sent to Aramex for follow up

Akshay Berry

A

Akshay Berry

3039784 - same issue here, no email sent to Aramex for follow up

checking

Apoorv Joshi

A

Akshay Berry

3039784 - same issue here, no email sent to Aramex for follow up

I have closed the child ticket and forwarded a feedback to the KSA team supporting agents and have asked them to ensure the agents are not raising child tickets withou checking with cocnerned teams.

Apoorv Joshi

A

Apoorv Joshi

I have closed the child ticket and forwarded a feedback to the KSA team supporting agents and have asked them to ensure the agents are not raising child tickets withou checking with cocnerned teams.

great, thanks!

Akshay Berry

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