Subject: Re: Bank Transfer // Refund approval // 2001752552
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Ahmed Ibrahim Waheed Mohamed <[email-masked]>, Alinaqi Bhavnagri <[email-masked]>, escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ebrahim <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Date: Thu, 26 Aug 2021 00:56:49 -0700 (MST)

Dear Jessie, 

Please update on the below. Thank you for your help! 

Regards, 
Apoorv. 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Ahmed Ibrahim Waheed Mohamed" <[email-masked]>, "Alinaqi Bhavnagri" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Ebrahim" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
Sent: Saturday, 21 August, 2021 16:41:03 
Subject: Re: Bank Transfer // Refund approval // 2001752552 

Hi Jessie, 

Please find below the customer bank details, the same has been updated and My Credits have been removed for this customer: 

Name of the beneficiary according to the bank: Ensaf Atef Hassan 
Bank name: HSBC 
Account number: 074089335001 
IBAN No.: EG67002507400000074089335001 
Branch Name: Smart Village 
Account type: Current 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Ahmed Ibrahim Waheed Mohamed" <[email-masked]>, "Alinaqi Bhavnagri" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Ebrahim" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
Sent: Wednesday, August 18, 2021 1:42:05 PM 
Subject: RE: Bank Transfer // Refund approval // 2001752552 

[ mailto:[email-masked] | @Apoorv Joshi ] 

Can you also share the bank details here so once my credit is removed finance can work on the bank transfer. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Ahmed Ibrahim Waheed Mohamed <[email-masked]> 
Sent: Wednesday, August 18, 2021 12:10 PM 
To: Alinaqi Bhavnagri <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Ebrahim <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Bank Transfer // Refund approval // 2001752552 

Dear Mr [ mailto:[email-masked] | 
@Alinaqi Bhavnagri ] 

Kindly approve to remove my credit point for order 2001752552 to do it as bank manual bank transfer instead of my credit 

Transfer as per customer request in CPA 

Best Regardes 

Ahmed Ibrahim | Finance Assistant 

Orient International Trading Ltd | Landmark Group 

Mirage Mall, 1 st Settlement, Suez Road, New Cairo, Egypt 

Tel: +2 010 260 999 00 | +2 010 260 999 11 | Fax: +2 010 260 948 48 

Mob +201097974679 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cec393df3f16f4cc0ab7808d9621f8596%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648709782420123%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CvJNjW%2Bx1cXmWhlNj5A8opFkXfncyff1Ty0tQN8sBHc%3D&reserved=0 | www.landmarkgroup.com ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, August 18, 2021 9:59 AM 
To: Ahmed Ibrahim Waheed Mohamed < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank Transfer // Refund approval // 2001752552 

Sure. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Ahmed Ibrahim Waheed Mohamed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, August 18, 2021 11:44 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank Transfer // Refund approval // 2001752552 

Hi [ mailto:[email-masked] | 
@Jessie Caparas ] 

Good day 

Kindly can we connect for the below 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, August 18, 2021 7:15 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ahmed Ibrahim Waheed Mohamed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Bank Transfer // Refund approval // 2001752552 

Hi [ mailto:[email-masked] | 
@Ahmed Ibrahim Waheed Mohamed ] 

A gentle reminder on the below please. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 16, 2021 1:47 PM 
To: Ahmed Ibrahim Waheed Mohamed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank Transfer // Refund approval // 2001752552 

External email sender, please take precaution. 

Dear Ahmed, 

Please update on the below. Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Ahmed Ibrahim Waheed Mohamed" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 14, 2021 4:06:37 PM 
Subject: RE: Bank Transfer // Refund approval // 2001752552 

[ mailto:[email-masked] | @Ahmed Ibrahim Waheed Mohamed ] 

Kindly approve to remove my credit points since customer is requesting for this amount to be refunded via bank transfer. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 12, 2021 5:43 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim Abduljalil. Qasem < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Bank Transfer // Refund approval // 2001752552 

External email sender, please take precaution. 

Hi team, 

Please assist with the approval to remove My Credits on the below case for Bank transfer. Order is COD and customer has lost access to their email account. As per customer the email is hacked and she has already created a new account. 

Thank you for your help! 

Regards, 

Apoorv 

Sent: Thursday, August 12, 2021 6:41:53 PM 
Subject: Bank Transfer // Refund approval // 2001752552 

Hi Team 

Problem Statement : Bank Transfer // Refund approval. 

Order Date : Apr 28, 2021 

Order ID: 2001752552 

Tracking ID : 43850743333 

Total Price : 890 

Issue Description :The Customer placed the order on Apr 28, 2021, The customer says that she does not want the refund as My credit and wants it as cash to his bank account. Customer is reporting that her email address associated with the account she placed the order with is hacked and she is unable to access it. She has already created a new account. 

Regards, 

Ebrahim 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cec393df3f16f4cc0ab7808d9621f8596%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648709782430077%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=zwsM3hR1v5SiOYc6OpuT%2FlaczlsJOk4oFkpTsY%2FS3GA%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com