Subject: Re: Refund Approval - 8268660221
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Mohamed Shabaz Khan <[email-masked]>, Harshit Luthra <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>
Date: Mon, 23 Aug 2021 05:34:55 -0700 (MST)

Hi Akshay, 

Please assist with the below case for refund approval. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohamed Shabaz Khan" <[email-masked]>, "Harshit Luthra" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Saturday, 21 August, 2021 10:54:31 
Subject: RE: Refund Approval - 8268660221 

Hi [ mailto:[email-masked] | 
@Mohamed Shabaz Khan ] [ mailto:[email-masked] | 
@Harshit Luthra ] , 

Please provide approval for the below. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, August 20, 2021 12:04 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: Re: Refund Approval - 8268660221 

External email sender, please take precaution. 

Hi Jessie, 

Please assist with the below case for refund approval. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 20, 2021 1:21:55 PM 
Subject: Refund Approval - 8268660221 

Hi Team, 

Problem Statement: Refund approval 

Order Date : June 10, 2021 

Order ID: 8268660221 

Return Tracking ID: RP0612210005582 

Item ID: 162897201 

Order Value: KWD 87.12 

Child ticket id: 2836333 

Issue Description: The customer is persistent that he has returned the above mentioned item as well with the returns. But, we have checked with the WH and the courier team as well and they have confirmed that they received only 1 item and the refund for the same has been processed. 

The item value is KWD 22.90. 

Case History: The customer came to us on June 25 with the issue. A child ticket to check with warehouse was raised and as per their confirmation the item has not been received. 

Customer History: The customer has been with us since June 2021 and has completed 6 orders with us so far. The item value is KWD 22.90. 

Assistance Required: Kindly provide us the approval to process the refund for the mentioned item. 

Regards, 

Nikhil. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com