Subject: Re: issue in order num 2000288196 ticket 00123011
From: Manish Kumar <[email-masked]>
To: Faraz Lohani <[email-masked]>
Cc: Ahmed Ibrahim Waheed Mohamed <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, malik ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shinoda Fayez <[email-masked]>, Alinaqi Bhavnagri <[email-masked]>, Phebe Eshak Farahat Rizk <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, jessie capar
Date: Mon, 23 Aug 2021 03:16:27 -0700 (MST)

Hi Faraz, 

We have followed up with the customer 4th time today for the same and will update you once he will share the requested details. 

Regards, 
Manish 

From: "Faraz Lohani" <[email-masked]> 
To: "Ahmed Ibrahim Waheed Mohamed" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "malik ismail" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Shinoda Fayez" <[email-masked]>, "Alinaqi Bhavnagri" <[email-masked]>, "Phebe Eshak Farahat Rizk" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "jessie caparas" <[email-masked]>, "Bijoy Bahadur (TCS)" <[email-masked]> 
Sent: Monday, August 23, 2021 2:24:22 PM 
Subject: RE: issue in order num 2000288196 ticket 00123011 

Hi [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | @Apoorv Joshi ] , 

Please update if the customer was asked for the bank details? 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Faraz Lohani <[email-masked]> 
Sent: Sunday, July 25, 2021 10:51 AM 
To: Ahmed Ibrahim Waheed Mohamed <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Cc: Shinoda Fayez <[email-masked]>; Alinaqi Bhavnagri <[email-masked]>; Phebe Eshak Farahat Rizk <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Bijoy Bahadur (TCS) <[email-masked]> 
Subject: RE: issue in order num 2000288196 ticket 00123011 

Hi [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | @Apoorv Joshi ] , 

Reminder for the below. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 22, 2021 2:42 PM 
To: Ahmed Ibrahim Waheed Mohamed < [ mailto:[email-masked] | [email-masked] ] >; Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shinoda Fayez < [ mailto:[email-masked] | [email-masked] ] >; Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] >; Phebe Eshak Farahat Rizk < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Bijoy Bahadur (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: issue in order num 2000288196 ticket 00123011 

Hi [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] , 

Please get in touch with the customer as per the order number mentioned above and get his bank details so the refund can be initiated. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Ahmed Ibrahim Waheed Mohamed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, April 20, 2021 3:39 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shinoda Fayez < [ mailto:[email-masked] | [email-masked] ] >; Alinaqi Bhavnagri < [ mailto:[email-masked] | [email-masked] ] >; Phebe Eshak Farahat Rizk < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Bijoy Bahadur (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: issue in order num 2000288196 ticket 00123011 

Dears 

Good day 

Kindly note the data in this order is blank as below 

Did it not required to be refunded 

Kindly advice 

Best Regardes 

Ahmed Ibrahim | Finance Assistant 

Orient International Trading Ltd | Landmark Group 

Mirage Mall, 1 st Settlement, Suez Road, New Cairo, Egypt 

Tel: +2 010 260 999 00 | +2 010 260 999 11 | Fax: +2 010 260 948 48 

Mob +201097974679 

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