Subject: Re: [#2814138] - Returns
From: Apoorv Joshi <[email-masked]>
To: Shipa Delivery Support <[email-masked]>
Cc: Faraz Lohani <[email-masked]>, aessam <[email-masked]>, Centrepoint <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 20 Aug 2021 02:37:02 -0700 (MST)

Hi Team, 

Kindly confirm if the collection is done on the below. Customer address and contact details are as follows: 

Sousan building 6665, 
Manrat Al izzah Street 
Al Thaalba 
Jeddah 

Contact Number: 0570208422 

Regards, 
Apoorv 

From: "Shipa Delivery Support ([email-masked])" <[email-masked]> 
To: "Faraz Lohani" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "aessam" <[email-masked]> 
Cc: "Centrepoint" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, August 19, 2021 4:48:14 PM 
Subject: RE: [#2814138] - Returns 

Dear All, 

Kindly note that we will proceed with the collection at the earliest as requested. 

Best regards, 

Azmy Awad 
Customer Care 
[ https://www.shipa.com/ ] 
M: 800 SHIPA 
[ https://www.shipa.com/ | www.shipa.com ] 
From: [email-masked] 
Sent: 19/8/2021 1:39 PM GMT+04:00 
To: [email-masked]; EMP559 Amer Hmaidat ([email-masked]); [email-masked] 
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked] 
Subject: RE: [#2814138] - Returns 

HI [ mailto:[email-masked] |  @Shipa Delivery Support ] [ mailto:[email-masked] |  @Amr Essam ] , 

Please get the shipment picked up ASAP. 

AWB: SD002740078 

Please get the 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, August 18, 2021 7:04 AM 
To: Faraz Lohani <[email-masked]> 
Cc: Centrepoint <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: [#2814138] - Returns 

External email sender, please take precaution. 

Hi Faraz, 

As per Youssef advise below, we created a new RMA but the AWB assigned is from Shipa now: SD002740078 

Kindly advise on this. Thank you for your help! 

Regards, 

Apoorv 

From: "YoussefAm" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Faraz Lohani" < [ mailto:[email-masked] | [email-masked] ] >, "Centrepoint" < [ mailto:[email-masked] | [email-masked] ] >, "Imran Masih" < [ mailto:[email-masked] | [email-masked] ] >, "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Sana Ali (AE)" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 17, 2021 10:09:24 AM 
Subject: RE: [#2814138] - Returns 

Dear Faraz 

Please create a new AWB return request as this one is no longer valid 

Yours sincerely, 

Youssef Amr Abdelaziz 

Customer Service Executive 

Aramex International – Cairo, Egypt 

Tel 16996 - 33388466 - Fax +2037482990 

aramex.com 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 15, 2021 12:52 PM 
To: Youssef Amr < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] >; Imran Masih < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS - Landmark < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2814138] - Returns 

Hi [ mailto:[email-masked] |  @Youssef Amr ] , 

The customer's address and contact number are as follows: 

Sousan building 6665, 
Manrat Al izzah Street 
Al Thaalba 
Jeddah 
0570208422 

Please get the collection done ASAP. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, August 11, 2021 3:53 PM 
To: Youssef Amr < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] >; Imran Masih < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS - Landmark < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2814138] - Returns 

HI [ mailto:[email-masked] |  @Shakeeb Arsalan ] [ mailto:[email-masked] |  @Apoorv Joshi ] [ mailto:[email-masked] |  @Manish Kumar ] , 

Please get correct address from the customer. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Youssef Amr < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, August 11, 2021 3:07 PM 
To: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] >; Imran Masih < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS - Landmark < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2814138] - Returns 

External email sender, please take precaution. 

Dear Faraz 

Collection is on hold due to incorrect address 

Please advise the customer details to assist further 

Yours sincerely, 

Youssef Amr Abdelaziz 

Customer Service Executive 

Aramex International – Cairo, Egypt 

Tel 16996 - 33388466 - Fax +2037482990 

aramex.com 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, August 11, 2021 12:50 PM 
To: Youssef Amr < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] >; Imran Masih < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS - Landmark < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2814138] - Returns 

Hi [ mailto:[email-masked] |  @Youssef Amr ] , 

Please get the pending collection done. Was the customer contacted ? 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 9, 2021 4:20 PM 
To: Youssef Amr < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] >; Imran Masih < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS - Landmark < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2814138] - Returns 

Hi [ mailto:[email-masked] |  @Youssef Amr ] [ mailto:[email-masked] |  @Imran Masih ] [ mailto:[email-masked] |  @Abdulrahman Mohamad (SA) ] [ mailto:[email-masked] |  @ALL RUH OPS - Landmark ] , 

Still the collection is pending. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 7, 2021 7:44 PM 
To: Youssef Amr < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] >; Imran Masih < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2814138] - Returns 

Hi [ mailto:[email-masked] |  @Youssef Amr ] , 

Waiting or your revert and action for the pending collection. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, August 4, 2021 3:02 PM 
To: Youssef Amr < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] >; Imran Masih < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2814138] - Returns 

HI [ mailto:[email-masked] |  @Youssef Amr ] , 

This is still pending. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 1, 2021 3:41 PM 
To: Youssef Amr < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] >; Imran Masih < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2814138] - Returns 

HI [ mailto:[email-masked] |  @Youssef Amr ] , 

New AWB : 46847238911 

Please do the needful ASAP. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Youssef Amr < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, July 31, 2021 7:25 PM 
To: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] >; Imran Masih < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2814138] - Returns 

External email sender, please take precaution. 

Dear Faraz 

AWB has no record on system 

Yours sincerely, 

Youssef Amr Abdelaziz 

Customer Service Executive 

Aramex International – Cairo, Egypt 

Tel 16996 - 33388466 - Fax +2037482990 

aramex.com 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, July 31, 2021 3:38 PM 
To: Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] >; Imran Masih < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS - Landmark < [ mailto:[email-masked] | [email-masked] ] >; Youssef Amr < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2814138] - Returns 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

HI [ mailto:[email-masked] |  @[email-masked] ] [ mailto:[email-masked] |  @Imran Masih ] [ mailto:[email-masked] |  @Youssef Amr ] , 

2 nd reminder 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 27, 2021 5:35 PM 
To: Centrepoint < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Imran Masih < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS - Landmark < [ mailto:[email-masked] | [email-masked] ] >; Youssef Amr < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#2814138] - Returns 

HI [ mailto:[email-masked] |  @[email-masked] ] [ mailto:[email-masked] |  @Imran Masih ] [ mailto:[email-masked] |  @ALL RUH OPS - Landmark ] [ mailto:[email-masked] |  @[email-masked] ] , 

Reminder for the collection. 

Regards, 

Faraz Lohani 

Escalation Desk – Web Team 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 15, 2021 3:43 AM 
To: [ mailto:[email-masked] | [email-masked] ] ; Imran Masih < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#2814138] - Returns 

External email sender, please take precaution. 

Hi Team, 

Reminder 

New AWB has been created 

Subject: late collection 

Order No: 6317770427 
Tracking No: 46842616811 
Collection reference: G1150B8 
Contact number: 0570208422 
Address: Mohammed Hashir 
Room 24, 1st floor 
Sousan buidling 6665 
Manarat Al Izzah Street 
Thaalba 
Jeddah 

Kindly contact the customer on the above contact number to arrange collection. 

Regards, 
Yasser 

On Tue, 13 Jul at 1:26 AM , Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

New AWB has been created 

Subject: late collection 

Order No: 6317770427 

Tracking No: 46842616811 

​Collection reference: G1150B8 
Contact number: 0570208422 

Address: Mohammed Hashir 
Room 24, 1st floor 
Sousan buidling 6665 
Manarat Al Izzah Street 
Thaalba 
Jeddah 

Kindly contact the customer on the above contact number to arrange collection. 

Regards, 

Yasser 

2814138:1125156 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C0f53602e27da4c83c8ee08d961f4d509%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648526446104804%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jzP7tnCpWDqQ4s7mwR6SA7yaWdktFV3fJiONMeWV9wE%3D&reserved=0 |  www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C0f53602e27da4c83c8ee08d961f4d509%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648526446114773%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gbC2tRBQE6CSWFb7Ay0CmmX%2FiZ7WNF%2BPK3r4o52P%2B%2Bk%3D&reserved=0 |  www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C0f53602e27da4c83c8ee08d961f4d509%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637648526446114773%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gbC2tRBQE6CSWFb7Ay0CmmX%2FiZ7WNF%2BPK3r4o52P%2B%2Bk%3D&reserved=0 |  www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com