Subject: Re: Refund Approval // 8279280894
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 16 Aug 2021 01:29:17 -0700 (MST)

Hi Jessie, 

Please advise on the below refund approval. 

Thank you for your help. 

Regards, 
Manish 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, August 14, 2021 3:34:47 PM 
Subject: Refund Approval // 8279280894 

Hi Team 

Problem Statement :Refund Approval 

Order Date :Jul 16, 2021 
Order ID: 8279280894 
Tracking Number: RP0722210001063 
RMA : 1001187865 
Total Price : ​KWD17 
Concept : ​BABYSHOP 

Issue Description : The Customer created return request for 1 item and returned 2 Items (163118303 & 158803894 ) and we have escalated to the warehouse to confirm if the above items have been received and they have responded saying that 163118303 only item we received from the order . 

Case history : The customer reached out to us on Aug 3rd, 2021 and the case has further been escalated to warehouse to confirm if the above items have been received and they have responded saying that 163118303 only item we received from the order. 

Customer's history : The customer is with us since 8/13/20 and this is her 8th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb