Subject: Missing items / Refund approval //6323335236
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 12 Aug 2021 04:59:06 -0700 (MST)

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Jun 26, 2021 
Order ID: 6323335236 
Tracking ID: Z4560326 
Total Price: SAR439 
Concept: BABYSHOP 

Assistance Required: Need missing items 

Issue Description: Customer placed order for 5 items but as per the customer has only received 4 items, Under the consignment details we can see that all 5 items have been shipped from our side. 

The missing item 
161092671 - - Juniors Ocean Galaxy Change Centre 

Case history : The customer reached out to us on August 1st, 2021. and it has been escalated to courier team and they have responded that ''We delivered the shipment as same received from your end'' . 

Customer's history : The customer is with us since 6/26/21 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb