Subject: RE: Drop payment - 2927902
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 9 Aug 2021 16:04:18 +0000

Hi team,

This has been already processed under the order number 9682839010 which is also picked up by the customer.

Regards,
Faraz Lohani
Escalation Desk – Web Team

From: Jessie Caparas <[email-masked]>
Sent: Monday, August 9, 2021 10:20 AM
To: Faraz Lohani <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: FW: Drop payment - 2927902
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Please check on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 4, 2021 4:30 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ahmad Alsharif <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Drop payment - 2927902

External email sender, please take precaution.
Hi Team,

Please assist to check regarding the below case for drop payment.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Ahmad Alsharif" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 4, 2021 4:29:04 PM
Subject: drop payment

Hi Team,

Problem Statement:drop payment
Order Date :29-07-2021
Order ID:NA
Tracking ID:NA
amount:148 AED

1.Date of transaction:29-07-2021
2.Email address:[email-masked]
3.Amount:148 AED
4.Authorization code:765168
5.bank statement attached with this email.

customer tried to place order on 29-07-2021 and order not placed and amount has deducted from account , and we have asked customer to provide documents and she/he shared these documents kindly check and refund amount to customer

regards
ahmed

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