Subject: Drop payment - 2927902
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ahmad Alsharif <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 4 Aug 2021 05:30:05 -0700 (MST)

Hi Team, 

Please assist to check regarding the below case for drop payment. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmad Alsharif" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, August 4, 2021 4:29:04 PM 
Subject: drop payment 

Hi Team, 

Problem Statement:drop payment 
Order Date :29-07-2021 
Order ID:NA 
Tracking ID:NA 
amount:148 AED 

1.Date of transaction:29-07-2021 
2.Email address:[email-masked] 
3.Amount:148 AED 
4.Authorization code:765168 
5.bank statement attached with this email. 
customer tried to place order on 29-07-2021 and order not placed and amount has deducted from account , and we have asked customer to provide documents and she/he shared these documents kindly check and refund amount to customer 

regards 
ahmed