Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Tue, 3 Aug 2021 17:15:26 +0000 (UTC)

Hey Manish Kumar ,

You have new message(s) in this group.

Livesalesman Team

F

Hi @apoorv @manish.kumar please do the same for getting the bank details of the customer as per the ticket 2814188

Faraz Lohani

A

2895706 - check reply from WH and inform agent

Akshay Berry

A

Akshay Berry

2895706 - check reply from WH and inform agent

on it

Apoorv Joshi

A

Akshay Berry

2895706 - check reply from WH and inform agent

This is done

Apoorv Joshi

A

@jessie.caparas @akshay.berry1 Child ticket: 2920244, Order ID: 6475415580. Order marked NDR and warehouse confirmed processing all the items. Kindly advise if we can do GW for this. As per hybris the RMA still showing submitted to warehouse.

Apoorv Joshi

J

Apoorv Joshi

@jessie.caparas @akshay.berry1 Child ticket: 2920244, Order ID: 6475415580. Order marked NDR and warehouse confirmed processing all the items. Kindly advise if we can do GW for this. As per hybris the RMA still showing submitted to warehouse.

will check

Jessie Kathleen Go Caparas

A

2917459 - inform agent as per notes

Akshay Berry

A

Akshay Berry

2917459 - inform agent as per notes

on it

Apoorv Joshi

A

2917623 - get customer details again

Akshay Berry

A

Akshay Berry

2917623 - get customer details again

on it

Apoorv Joshi

A

@apoorv 2911844 - reassign plz

Akshay Berry

J

Apoorv Joshi

@jessie.caparas @akshay.berry1 Child ticket: 2920244, Order ID: 6475415580. Order marked NDR and warehouse confirmed processing all the items. Kindly advise if we can do GW for this. As per hybris the RMA still showing submitted to warehouse.

which ticket did WH confirm this order is with them?

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

which ticket did WH confirm this order is with them?

@jessie.caparas 2920244

Apoorv Joshi

A

image.png (149.4 KB)

Apoorv Joshi

A

Akshay Berry

@apoorv 2911844 - reassign plz

can't find rvp: RP070821000020 for reassigning in portal

Apoorv Joshi

A

Akshay Berry

2917623 - get customer details again

this is done. will update you once he/she shares the details correctly.

Apoorv Joshi

A

Akshay Berry

2917459 - inform agent as per notes

This is done as well.

Apoorv Joshi

A

Apoorv Joshi

can't find rvp: RP070821000020 for reassigning in portal

thanks, reply in the ticket please

Akshay Berry

A

Akshay Berry

thanks, reply in the ticket please

This is done.

Apoorv Joshi

J

Apoorv Joshi

@jessie.caparas 2920244

Apoorv u can proceed

Jessie Kathleen Go Caparas

J

mention the old RMA info

Jessie Kathleen Go Caparas

J

however this will definitely get rejected since its more than a year

Jessie Kathleen Go Caparas

A

2935194 - check and confirm with customer how many items were returned as WH received and processed only 1

Akshay Berry

A

Akshay Berry

2935194 - check and confirm with customer how many items were returned as WH received and processed only 1

checking

Apoorv Joshi

A

Akshay Berry

2935194 - check and confirm with customer how many items were returned as WH received and processed only 1

done

Apoorv Joshi

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