Subject: Re: efund approval #2885521
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 1 Aug 2021 01:03:25 -0700 (MST)

Hi Jessie, 

Please advise on the below conern. 

Thank you for your help. 

Regards, 
Manish 

From: "AHMED OMER" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, July 29, 2021 11:59:32 AM 
Subject: efund approval #2885521 

Hi Team, 
​ 
Problem Statement: Refund approval. 

Ticket ID: 2885521 
Order Date: Jul 16, 2021 
Order ID: 8279211298 (Centrepoint) 
Tracking ID: 100077282516 
Total Price: KWD291.85 
Issue Description: Customer placed order for 16 items but as per the customer she has only received 15 item, Under the consignment details we can see that all items has been shipped/Delivered from our side. 
The missing item is 
162801931 - Juniors - Juniors Printed Sophia Side Bassinet 

price of he missing item is KWD42.00 

Case history: Customer reached out to us on 20 of july 2021 , complaining that he has recived only 15 items instead of his complete order. we have escalated to Posta plus they have updated us that the all items has been delivered to the customer. also warehouse has updated us that the all items shipped to Posta plus. 
​ 
Customer's history: customer with us since April 2020. and has around 7 completed order. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Ahmed Omer