Subject: Re: drop payment- 2725286
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ahmad Alsharif <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, malik ismail <[email-masked]>
Date: Thu, 29 Jul 2021 08:58:51 -0700 (MST)

Hi Jessie, 

Kindly advise if we should consider the below as failed or any update from concerned. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Mohammed Athar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ahmad Alsharif" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Tuesday, July 27, 2021 9:48:13 AM 
Subject: RE: drop payment- 2725286 

Hi [ mailto:[email-masked] | 
@Mohammed Athar (TCS) ] 

If the status in Payfort is incomplete – is this considered authorized and do we still need to void it? 

	

Order Description 	

Geolocation IP 	

Payment Method 	

Payment Option 	

Acquirer Name 	

Card Number 	

Card Holder Name 	

Expiry Date (yy/mm) 	

Token Name 	

Channel 	

Date & Time 	

Operation 	

Status 	

Amount 	

Currency 	

Fort Response Message 	

Fort Response Code 	

3rd Party Response Message 	

OLP Alias 	

ECI 	

3-D Secure 	

Fraud 	

Installements 

	

146.177.19.4 	

Debit Cards 	

MADA 	

Al-Rajhi Bank 	

529741******7926 	

2303 	

Merchant page 	

6/16/2021 21:52 	

PURCHASE 	

Failed 	

134.72 	

SAR 	

Transaction declined 	

13666 	

Unable to find order 169999990190291699 and transaction 169999990190291699911 for merchant 900000001473 	

ECOMMERCE 	

Yes 	

Yes 	

No 

	

146.177.19.4 	

Debit Cards 	

MADA 	

Al-Rajhi Bank 	

529741******7926 	

2303 	

Merchant page 	

6/16/2021 21:53 	

PURCHASE 	

Incomplete 	

134.72 	

SAR 	

Authentication failed 	

10030 	

	

ECOMMERCE 	

Yes 	

Yes 	

No 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Monday, July 26, 2021 3:34 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ahmad Alsharif <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Re: drop payment- 2725286 

External email sender, please take precaution. 

Hi Jessie, 

Following is the card number shared by customer: 5297 4121 0912 7926 

Kindly check and advise. Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Ahmad Alsharif" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 18, 2021 11:03:28 PM 
Subject: RE: drop payment- 2725286 

[ mailto:[email-masked] | @Apoorv Joshi ] 

Nothing found. 

Do you have the card number? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, July 16, 2021 6:04 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Alsharif < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: drop payment- 2725286 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below case for drop payment 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ahmad Alsharif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: drop payment 

Hi Team, 

Problem Statement:drop payment 

Order Date :6/16/21 

Order ID:NA 

Tracking ID:NA 

amount:134 SAR 

customer name.:Lubna Mohammad el nawati 

email address.:[email-masked] 

deducted date:6/16/21 

amount:134.72SAR 

Transaction Number: 070949 

authorization code : 070949 

customer tried to place order on 6/16/21 and order not placed and amount has deducted from account , and we have asked customer to provide documents and she/he shared these documents kindly check and refund amount to customer 

regards 

ahmed 

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