Subject: Re: Refund approval.
From: Manish Kumar <[email-masked]>
To: MOHAMMED FAHIM <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>
Date: Tue, 27 Jul 2021 20:25:08 -0700 (MST)

Please do the needful. 

From: "jessie caparas" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "AHMED OMER" <[email-masked]> 
Sent: Monday, July 26, 2021 2:51:29 PM 
Subject: RE: Refund approval. 

[ mailto:[email-masked] | @Manish Kumar ] 

Go ahead. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar <[email-masked]> 
Sent: Monday, July 26, 2021 10:39 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; AHMED OMER <[email-masked]> 
Subject: Re: Refund approval. 

External email sender, please take precaution. 

Hi Team, 

Please asvise on the below refund approval. 

Thank you for your help 

Regards, 

Manish 

From: "AHMED OMER" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, July 26, 2021 11:56:12 AM 
Subject: Refund approval. 

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 2845471 

Order Date: Jul 10, 2021 

Order ID: 9677680095 (Centrepoint) 

Tracking ID: FP071121001137 

Total Price: AED 112.06 

Issue Description: Customer placed order for 3 items but as per the customer she has only received 2 item, Under the consignment details we can see that all items has been Delivered from our side. 

The missing item is 

162988995 - - Sustainable Floral Print Midi A-line Dress with Short Puff Sleeves 

Case history: Customer reached out to us on 11- july 2021 , complaining that he has recived only 2 item instead of his complete order. we have escalated to courier they have updated us that the all items has been delivered to the customer. also warehouse has updated us that the all items shipped to LMG. Customer's history: customer with us since Sept 2019. and has around 51 completed order. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 

Regards, 

Ahmed Omer 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com