Subject: Re: Refund approval - 8260577111
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>
Date: Tue, 27 Jul 2021 06:55:24 -0700 (MST)

Hi Jessie, 

Please assist on the below case. 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "AHMED OMER" <[email-masked]> 
Sent: Monday, July 26, 2021 12:22:41 PM 
Subject: Re: Refund approval 

Hi Team, 

Please advise on the below refund approval. 

Thank you for your help. 

Regards, 
Manish 

From: "AHMED OMER" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, July 26, 2021 12:18:37 PM 
Subject: Refund approval 

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 2648088 

Order Date: May 12, 2021 
Order ID: 8260577111 (Centrepoint) 
Tracking ID: RP0518210004653 
Total Price: KWD25.51 
RMA: 1000944448 

Issue Description: The Customer contacted us as for his refund as the items returned to the warehouse on the date 28th on June 21 AD, But the RMA got cancelled and the refund didn't initiate 

The returned items are: 
163024563 - - Sustainable Kappa Solid Joggers with Zipper Pocket 
163024568 - - Sustainable Kappa Solid Joggers with Zipper Pocket 
162830498 - - Sustainable Kappa Zip Through Hoodie with Long Sleeves and Pockets 

Case history: Customer reached out to us on 31 of may 21, complaining that he has returned 3 item and didn't get his refund. we have escalated to LMG they have updated us that the all items has been delivered to the warehouse. also warehouse has updated us that the all items recived from LMG courier team. Customer's history: customer with us since May 2021. and has around 1 completed order. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Ahmed Omer