Subject: RE: Drop Payment // [email-masked]
From: "Mohammed Athar (TCS)" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 25 Jul 2021 08:30:08 +0000

Hi @Jessie Caparas<mailto:[email-masked]> Refund is done.

From: Jessie Caparas <[email-masked]>
Sent: Sunday, July 25, 2021 7:19 AM
To: Mohammed Athar (TCS) <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ebrahim <[email-masked]>; Manish Kumar <[email-masked]>
Subject: RE: Drop Payment // [email-masked]

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>

Please go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 24, 2021 11:48 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment // [email-masked]<mailto:[email-masked]>

Hi @Jessie Caparas<mailto:[email-masked]> For order 6328952470 the transaction is already captured so we cant VOID this.Kindly confirm to proceed with the refund.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 24, 2021 10:54 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment // [email-masked]<mailto:[email-masked]>

External email sender, please take precaution.
Hi Jessie,

Kindly advise if any update on the below from concerned.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 22, 2021 5:52:32 PM
Subject: Re: Drop Payment // [email-masked]<mailto:[email-masked]>

Hi Team,

Any update on this ?

Regards
Shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 15, 2021 4:22:24 PM
Subject: RE: Drop Payment // [email-masked]<mailto:[email-masked]>

@Apoorv Joshi<mailto:[email-masked]>

Auth code 217951 is for a different customer - 6329771568

Auth code 169166 shows no results.

Was able to pull up 2 transactions with the card number:
6328952470 - Status is Accepted
6328952955 - Status is Dropped

@Mohammed Athar (TCS)<mailto:[email-masked]> can you please help us void the transaction for order ID 6328952470? Transaction date is July 12.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, July 15, 2021 1:52 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment // [email-masked]<mailto:[email-masked]>

External email sender, please take precaution.
Hi Team,

Please assist to investigate regarding the below drop payment case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 14, 2021 3:22:59 PM
Subject: Drop Payment // [email-masked]<mailto:[email-masked]>

Hi Team,

Reference ID: ATM0220119312291046ARBS21041530010712222507
Data: 12/07/2021
Authorization code: 217951 & 169166
Email ID: [email-masked]<mailto:[email-masked]>
Card ID : 4323280018104745
Amount: 201 SAR

Issue: the customer placed unsuccessful order and the amount (201SAR) has been deducted from his account, kindly check and do the needful,

Regards,
Ebrahim Hageb

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