Subject: Re: Drop Payment // [email-masked]
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 22 Jul 2021 05:22:32 -0700 (MST)

Hi Team, 

Any update on this ? 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammed Athar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Ebrahim" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, July 15, 2021 4:22:24 PM 
Subject: RE: Drop Payment // [email-masked] 

[ mailto:[email-masked] | @Apoorv Joshi ] 

Auth code 217951 is for a different customer – 6329771568 

Auth code 169166 shows no results. 

Was able to pull up 2 transactions with the card number: 

6328952470 - Status is Accepted 

6328952955 - Status is Dropped 

[ mailto:[email-masked] | @Mohammed Athar (TCS) ] can you please help us void the transaction for order ID 6328952470? Transaction date is July 12. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, July 15, 2021 1:52 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: Drop Payment // [email-masked] 

External email sender, please take precaution. 

Hi Team, 

Please assist to investigate regarding the below drop payment case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, July 14, 2021 3:22:59 PM 
Subject: Drop Payment // [ mailto:[email-masked] | [email-masked] ] 

Hi Team, 

Reference ID: ATM0220119312291046ARBS21041530010712222507 

Data: 12/07/2021 

Authorization code: 217951 & 169166 

Email ID: [ mailto:[email-masked] | [email-masked] ] 

Card ID : 4323280018104745 

Amount: 201 SAR 

Issue: the customer placed unsuccessful order and the amount (201SAR) has been deducted from his account, kindly check and do the needful, 

Regards, 

Ebrahim Hageb 

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