Subject: Re: Refund Approval
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Mon, 19 Jul 2021 01:01:30 -0700 (MST)

Hi team 
Any update below this case 

Thanks. 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, July 16, 2021 3:26:53 PM 
Subject: Refund Approval 

Hi Team, 

Problem Statement: Refund Approval 

Order Date : May 10, 2021 
Order ID: 9660003196 
Tracking: RP052221002039 
Total Price: 489 AED 
Child Ticket: 2857438 

Issue Description The customer raised a return request for 1 item and as per the customer she handed over the items to the courier team as hypris the items not collected but the customer confirms that he give the courier the items. 

Case history: The customer reached out to us on 06/05/2021, we asked him about the tracking number or return slip the customer not receive anything from the courier, and we have checked Oracle we have not received, and we escalated to WH to check but they said not yet received in warehouse . 

Customer's history: The customer is with us since 11/22/19 and placed 28 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Abdulqader