Subject: Re: Call Back
From: Shakeeb Arsalan <[email-masked]>
To: HAMZA <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sat, 17 Jul 2021 03:49:47 -0700 (MST)

Explain what is the customer issue . 
here the customer said that the amount had been deducted twice 
Ask him for the statement and the 2 transaction IDs 

then when u ask for call back mention the customer issue and from what area the customer is and all the required details 

From: "HAMZA" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, July 15, 2021 11:05:02 PM 
Subject: Call Back 

Hi team, 

Ticket no: 2858272 
Phone number: 0543762214 

Please arrange a call with the customer,as the customer requested for a call so he can explain his inquiry. 

Regards, 
Hamza