Subject: Re: Refund Approval - 8264303549
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Azmathulla Khan Abdul Razack <[email-masked]>, olm kuwait <[email-masked]>, Reddy Prasad <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Samer Salmeh <[email-masked]>
Date: Fri, 9 Jul 2021 23:44:23 -0700 (MST)

Hi Jessie, 

We request you to check for further update on the below concern. 

Thank you for your help. 

Regards, 
Manish 

From: "jessie caparas" <[email-masked]> 
To: "Akshay Berry" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Azmathulla Khan Abdul Razack" <[email-masked]>, "olm kuwait" <[email-masked]>, "Reddy Prasad" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Samer Salmeh" <[email-masked]> 
Sent: Wednesday, July 7, 2021 4:16:20 PM 
Subject: RE: Refund Approval - 8264303549 

[ mailto:[email-masked] | @Azmathulla Khan    Abdul Razack ] 

Really need help on this urgently. 

++ [ mailto:[email-masked] | 
@Reddy Prasad ] 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Akshay Berry <[email-masked]> 
Sent: Tuesday, July 6, 2021 6:59 PM 
To: Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>; Azmathulla Khan Abdul Razack <[email-masked]>; olm kuwait <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Samer Salmeh <[email-masked]> 
Subject: RE: Refund Approval - 8264303549 

[ mailto:[email-masked] | @olm kuwait ] [ mailto:[email-masked] | 
@Azmathulla Khan    Abdul Razack ] , 

Reminder. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, July 6, 2021 3:09 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Azmathulla Khan Abdul Razack < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Approval - 8264303549 

External email sender, please take precaution. 

Hi Team, 

Any update ? 

Regards 
Shakeeb 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Azmathulla Khan Abdul Razack" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 4, 2021 9:51:43 PM 
Subject: RE: Refund Approval - 8264303549 

[ mailto:[email-masked] | @Azmathulla Khan    Abdul Razack ] 

Can you help us check RVP RP0606210004658 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, July 2, 2021 11:37 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund Approval - 8264303549 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: Refund Approval 

Order Date : May 26, 2021 

Order ID: 8264303549 

Tracking: RP0606210004658 

Total Price: 136.8 KWD 

Child Ticket: 2768015 

Issue Description The customer raised a return request for 21 items and as per the customer she/he handed over the items to the courier team as hypris the items not collected but the customer confirms that he give the courier the items. 

Case history: The customer reached out to us on 08/06/2021, we asked him about the tracking number or return slip the customer not receive anything from the courier, and we have checked Oracle we have not received, and we escalated to WH to check but not getting any response from them. 

Customer's history: The customer is with us since 12/6/20 and placed 8 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 

Apoorv 

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