Subject: Re: Refund Approval // 6302186126
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 8 Jul 2021 01:24:30 -0700 (MST)

Hi Jessie, 

Please check and assist on the below case. 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, July 6, 2021 1:08:02 PM 
Subject: Refund Approval // 6302186126 

Hi Team 

Problem Statement :Refund Approval 

Order Date :Apr 28, 2021 
Order ID: 6302186126 
Tracking Number: 46713159360 
RMA : 1000867522 
Total Price : ​142.74 
Concept : ​MAX 

Issue Description : The Customer created return request and returned the Items (163130612 & 162998371) and we had asked for the AWB from the customer but he said that it hasn't been shared with her, and we has escalated to the warehouse to confirm if the above items have been received and they have responded saying that Shipment still Not Received from Courier, Kindly check with Courier for the shipment. 

Case history : The customer reached out to us on Jun 8, 2021 and the case has further been escalated to warehouse to confirm if the above items have been received and they have responded saying that Shipment still Not Received from Courier, Kindly check with Courier for the shipment. 

Customer's history : The customer is with us since 4/3/20 and this is his 37th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb