Subject: RE: Refund Follow Up-7464232395
From: Merchant Back Offices <[email-masked]>
To: Megh singh <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Sohaib Ahmed" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Nooruddeen Othiyil <[email-masked]>
Date: Tue, 6 Jul 2021 15:16:44 +0000

Good day,

Action will be taken

Kindly note the refund for credit cards will take 5 working days as for debit card it will take 10 working days

 Redha Nowrooz

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17212109   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Megh singh [mailto:[email-masked]]
Sent: Tuesday, July 06, 2021 1:50 PM
To: Merchant Back Offices; Payment Gateway Team
Cc: Shakeeb Arsalan; Apoorv Joshi; Nikhil Bishnoi; Sohaib Ahmed; Escalations Dxbteam; Jessie Caparas; Manish Kumar; Nooruddeen Othiyil
Subject: RE: Refund Follow Up-7464232395

Dear Team,

Please process a refund for the below order.
The amount is BD 3.6

S.No.

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

1989

5/26/2021 0:04

'677950

'BENEFIT

'141775

1 - Purchase

'048

3.6

'CAPTURED

'00

7464232395

'202114661654242

'114654109243

'7

'77.69.165.65

'596978ec-5c03-434d-b3f1-7bf6bbccf4e9

'BENEFIT

Kind regards
Megh
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 5, 2021 12:15 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Megh singh <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Sohaib Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Follow Up-7464232395
Importance: High

@Megh singh<mailto:[email-masked]>

Can you please help with the bank transfer?

My credit points have been removed.

@Manish Kumar<mailto:[email-masked]> please share the bank details here.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 5, 2021 9:19 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Sohaib Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Follow Up-7464232395

External email sender, please take precaution.
Hi Jessie,

Please assist us in below bank tranfer.

Thank you for your help.

Regards,
Manish

________________________________
From: "Sohaib Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 9, 2021 6:31:10 PM
Subject: Refund Follow Up-7464232395

Hi Team,

Problem Statement: Refund Follow Up

Ticket ID: 2672959
Order Date: May 26, 2021
Order ID: 7464232395
AMOUNT: BHD 3.6

Issue Description: The order has been cancelled and the amount has been refunded back to my credit wallet tech team removed my credit and updated the bank details via Jira successfully.
Jira LINK PROVIDED: https://landmark.atlassian.net/browse/REL-143453<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-143453&data=04%7C01%7CMegh.singh%40arg.com.bh%7C69a0b0e87a87430fa90608d93f954e5c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637610732755947790%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fjHFPUzx9iiLqC0Ff%2FgR4dEjJAyVw0sTfpEzHgS4PbM%3D&reserved=0>

Kindly take look and follow on.

Thank you for your help

Regards,
Sohaib

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