Subject: New comment - [#2630201] Broken shoe cabinet
From: Homecentre <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked]
Date: Tue, 06 Jul 2021 15:11:02 +0000

There is a new comment in the ticket submitted by Reem Alonaizi to HelpHCKW   Comment added by : Faraz Lohani  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">HI <a id="OWAAMC90C0A0B9E554076A0927A4C0E460B88" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tejinder Singh</span></a>,</div>
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<div class="MsoNormal">Thank you.</div>
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<div class="MsoNormal">Hi <a id="OWAAM0E1B0363B00F4194BFABAA5AF409DCB7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vincent Hillary</span></a>,</div>
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<div class="MsoNormal">Kindly do the needful as er the RMA <span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:white;background:#7B859C'>
1001137132</span>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<div>From: Tejinder Singh &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, July 6, 2021 7:07 PM<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;; Apoorv Joshi &lt;[email-masked]&gt;; Murugapandian Mani &lt;[email-masked]&gt;; Hckdelivery Dept &lt;[email-masked]&gt;; Vincent Hillary &lt;[email-masked]&gt;<br>
<b>Cc:</b> Manish Kumar &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Homecentre &lt;[email-masked]&gt;; Mohammad Shababe Quamar &lt;[email-masked]&gt;; Karthik Thirumurthy &lt;[email-masked]&gt;;
 Wasim Qureshi &lt;[email-masked]&gt;; Israa Albakhet &lt;[email-masked]&gt;; Harshit Luthra &lt;[email-masked]&gt;; Shakeeb Arsalan &lt;[email-masked]&gt;; Ashwin Ravichandran &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2630201] - Broken shoe cabinet : 8263001338</div>
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<div class="MsoNormal">Dear <a id="OWAAM06148926B7044981AD7F8685CAABDC1A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a>
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<div class="MsoNormal">Item taken back &amp; RDO closed from the same.</div>
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<div class="MsoNormal">Kindly share RMA with <a id="OWAAMD123F9C91EC84962BA9C670E4D3A7349" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vincent Hillary</span></a> to receive the stock.
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<div class="MsoNormal"><img width="1333" height="343" style="width:13.8833in;height:3.575in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzNjU0MjQzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oVup0KuqCXV5YSWaGmucxaq54Vcu0b7JN2raw33JMkw"></div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Tejinder Singh. </div>
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<b>From:</b> Faraz Lohani <br>
<b>Sent:</b> Monday, July 05, 2021 5:55 PM<br>
<b>To:</b> Apoorv Joshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hckdelivery Dept &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Manish Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Israa Albakhet &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harshit Luthra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shakeeb Arsalan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ashwin Ravichandran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2630201] - Broken shoe cabinet : 8263001338</div>
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<div class="MsoNormal">HI <a id="OWAAM35868721D68B4A05B19FC34379C8E6E4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tejinder Singh</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hckdelivery Dept</span></a>
<a id="OWAAM97784582DE2F4E48839FFACA9537BEA4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>,</div>
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<div class="MsoNormal">Can we get this picked up ASAP?</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Apoorv Joshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 30, 2021 6:06 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Manish Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Israa Albakhet &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Harshit Luthra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shakeeb Arsalan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ashwin Ravichandran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#2630201] - Broken shoe cabinet : 8263001338</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi Faraz,</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>As per advise below we can not proceed with the same as item is WWD and with normal process no tracking will be assigned to it.</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Please look into this and assist further. Thank you for your help!</span></div>
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Regards,</span></div>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>"Mohamed Shabaz Khan" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"Faraz Lohani" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"Manish Kumar" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Apoorv Joshi" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "escalations dxbteam" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 "tejinder singh" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Homecentre" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Mohammad Shababe Quamar" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 "Karthik Thirumurthy" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "murugapandian mani" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Wasim Qureshi"
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Israa Albakhet" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Harshit Luthra" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;,
 "Shakeeb Arsalan" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Ashwin Ravichandran" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Wednesday, June 30, 2021 7:29:04 PM<br>
<b>Subject: </b>RE: [#2630201] - Broken shoe cabinet : 8263001338</span>
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<div class="MsoNormal"><span style="color:black">Hi Faraz,</span></div>
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<div class="MsoNormal"><span style="color:black">Please proceed with the normal return and refund process.</span></div>
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<div class="MsoNormal"><span style="color:black">Thanks and Regards,</span></div>
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<div class="MsoNormal"><span style="color:black">Ext. No: 5344</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Ashwin Ravichandran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 30, 2021 4:45 PM<br>
<b>To:</b> Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2630201] - Broken shoe cabinet : 8263001338</span>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal"><span style="color:black">Please process the return</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 30, 2021 12:11 PM<br>
<b>To:</b> Ashwin Ravichandran &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#2630201] - Broken shoe cabinet : 8263001338</span>
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<div class="MsoNormal"><span style="color:black">Hi Ashwin,</span></div>
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<div class="MsoNormal"><span style="color:black">Order#: 8263001338</span></div>
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<div class="MsoNormal"><span style="color:black">Item#: 162861005 -- Robin 34-Pair Shoe Cabinet (2 Qty)</span></div>
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<div class="MsoNormal"><span style="color:black">Customer is complaining that glass door was cracked near doorknobs because of tight assembly. Our team went to fix the item but customer insisting on return and refund.</span></div>
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<div class="MsoNormal"><span style="color:black">This is the first and the only order by the customer with us.</span></div>
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<div class="MsoNormal"><span style="color:black">Please advise.</span></div>
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<div class="MsoNormal"><span style="color:black">Thanks and Regards,</span></div>
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<div class="MsoNormal"><span style="color:black">Mohamed Shabaz Khan</span></div>
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<div class="MsoNormal"><span style="color:black">Ext. No: 5344</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 29, 2021 4:13 PM<br>
<b>To:</b> Shakeeb Arsalan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Manish Kumar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Apoorv Joshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian
 Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Israa Albakhet &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Harshit Luthra &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2630201] - Broken shoe cabinet : 8263001338</span>
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<div class="MsoNormal"><span style="color:black">Hi <a id="OWAAM2AFE0543F99A463798C13D493F52B326" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Shabaz Khan</span></a>,</span></div>
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<div class="MsoNormal"><span style="color:black">The customer wats to return both the quantities of the item 162861005.</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal"><span style="color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="color:black">Faraz Lohani</span></div>
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<div class="MsoNormal"><span style="color:black">Escalation Desk – Web Team</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Shakeeb Arsalan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, June 24, 2021 5:56 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Manish Kumar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Apoorv
 Joshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Israa Albakhet &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Harshit Luthra &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#2630201] - Broken shoe cabinet : 8263001338</span>
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<b><i><span style='font-size:13.5pt;font-family:"Arial",sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>Hi Faraz,<br>
<br>
Confirmation Message was sent to the customer yesterday, but he did not reply<br>
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Will update you once he gets back to us.<br>
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Regards<br>
Shakeeb</span><span style="color:black"></span>
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<b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'>"Faraz Lohani" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"mohamedshabaz khan" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Shakeeb Arsalan" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;,
 "Manish Kumar" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Apoorv Joshi" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"escalations dxbteam" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "tejinder singh" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;,
 "Homecentre" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Mohammad Shababe Quamar" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Karthik
 Thirumurthy" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "murugapandian mani" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;,
 "wasim qureshi" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Israa Albakhet" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Harshit Luthra" &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Thursday, June 24, 2021 6:48:24 PM<br>
<b>Subject: </b>RE: [#2630201] - Broken shoe cabinet : 8263001338</span><span style="color:black"></span>
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<div class="MsoNormal"><span style="color:black">Hi <a id="OWAAM5682DC1B0AA643038904B21FE85C9167" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shakeeb Arsalan</span></a>
<a id="OWAAMAC843FAF80324A169A24809FC1A6C8D7" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Apoorv Joshi</span></a>
<a id="OWAAMBA46207F282E40E6B1742392D2AB2EAE" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manish Kumar</span></a>,</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal"><span style="color:black">Please send a follow up on the same.</span></div>
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<div class="MsoNormal"><span style="color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="color:black">Faraz Lohani</span></div>
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<div class="MsoNormal"><span style="color:black">Escalation Desk – Web Team</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, June 23, 2021 11:55 AM<br>
<b>To:</b> Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Shakeeb Arsalan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Manish Kumar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Apoorv Joshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Israa Albakhet &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Harshit Luthra &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2630201] - Broken shoe cabinet : 8263001338</span>
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<div class="MsoNormal"><span style="color:black">Hi <a id="OWAAMA666CE7A176C4C3A8D70D059EB48AEC7" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shakeeb Arsalan</span></a>
<a id="OWAAMC1D37F914A8D4D68B7B38CA19A3EA3C5" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manish Kumar</span></a>
<a id="OWAAM7C15F3CCB7A440D58A7333CF3F879BA2" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Apoorv Joshi</span></a>,</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal"><span style="color:black">As per the above-mentioned order number the customer wanted to return item code 162861005 - - Robin 34-Pair Shoe Cabinet</span></div>
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<div class="MsoNormal"><span style="color:black">But it has a quantity of 2, please confirm with the customer how much quantity he wants to return.</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal"><span style="color:black">Hi <a id="OWAAM348B857E8BD74EAE89DFBC3B66B61795" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Shabaz Khan</span></a>,</span></div>
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<div class="MsoNormal"><span style="color:black">We will keep you posted accordingly.</span></div>
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<div class="MsoNormal"><span style="color:black">Thankyou and Regards,</span></div>
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<div class="MsoNormal"><span style="color:black">Faraz Lohani</span></div>
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<div class="MsoNormal"><span style="color:black">Customer Support Associate</span></div>
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<div class="MsoNormal"><span style="color:black">Customer Service</span></div>
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<div class="MsoNormal"><span style="color:black"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, June 21, 2021 4:52 PM<br>
<b>To:</b> Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Israa Albakhet &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Harshit Luthra &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2630201] - Broken shoe cabinet</span>
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<div class="MsoNormal"><span style="color:black">Hi <a id="OWAAM10EE1DA457EA4A5ABA391184A9067F9F" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Shabaz Khan</span></a>,</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal"><span style="color:black">The customer is insisting to return the item rather than a replacement. Need your assistance on the approval so the concerned team can do the needful for the return.</span></div>
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<div class="MsoNormal"><span style="color:black">Thankyou and Regards,</span></div>
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<div class="MsoNormal"><span style="color:black">Faraz Lohani</span></div>
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<div class="MsoNormal"><span style="color:black">Customer Support Associate</span></div>
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<div class="MsoNormal"><span style="color:black">Customer Service</span></div>
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<div class="MsoNormal"><span style="color:black"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, June 20, 2021 4:31 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Israa Albakhet &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Harshit Luthra &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2630201] - Broken shoe cabinet</span>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal"><span style="color:black">Hi Faraz,</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<div class="MsoNormal"><span style="color:black">Please let me know if the issue is resolved.</span></div>
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<div class="MsoNormal"><span style="color:black">Thanks and Regards,</span></div>
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<div class="MsoNormal"><span style="color:black">Mohamed Shabaz Khan</span></div>
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<div class="MsoNormal"><span style="color:black">Ext. No: 5344</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Faraz Lohani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, June 16, 2021 8:33 PM<br>
<b>To:</b> Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe
 Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian
 Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Israa Albakhet &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Harshit Luthra &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2630201] - Broken shoe cabinet</span>
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<div class="MsoNormal"><span style="color:black">Hi <a id="OWAAM3D5686DC20A84D6FB5C01F826FFB77B7" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Shabaz Khan</span></a>
<a id="OWAAM1A03B114A8EC4F43A181DC82415CCDDE" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Harshit Luthra</span></a>,</span></div>
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<div class="MsoNormal"><span style="color:black"> </span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Customer complaining that glass door was cracked on door knobs spots ,the item is  (162861005 - - Robin 34-Pair Shoe Cabinet) customer is claiming that it is because of
 tight assembly of door knobs which cause cracks on the mirror, the customer also provided us the picture of the damaged item. <br>
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Now the customer is asking for return and refund for the item.</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Order number : 8263001338</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">This is the first and the only order by the customer with us.</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Please advise.</span><span style="color:black"></span>
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<div class="MsoNormal"><span style="color:black">Thankyou and Regards,</span></div>
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<div class="MsoNormal"><span style="color:black">Faraz Lohani</span></div>
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<div class="MsoNormal"><span style="color:black"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 15, 2021 4:06 PM<br>
<b>To:</b> Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karthik
 Thirumurthy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Wasim Qureshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Israa Albakhet &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2630201] - Broken shoe cabinet</span>
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<div class="MsoNormal"><span style="color:black">Hi <a id="OWAAM9A63C10C96454A1FB52BFBA7302D5C46" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Israa Albakhet</span></a></span></div>
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<div class="MsoNormal"><span style="color:black">We sent our team for replacement today but refused.</span></div>
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<div class="MsoNormal"><span style="color:black">Insisting to return the item. </span></div>
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<div class="MsoNormal"><span style="color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="color:black">Tejinder Singh. </span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Homecentre
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<b>Sent:</b> Tuesday, June 15, 2021 1:54 PM<br>
<b>To:</b> Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Karthik Thirumurthy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Wasim Qureshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2630201] - Broken shoe cabinet</span>
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<b><i><span style='font-size:13.5pt;font-family:"Arial",sans-serif;color:indianred'>External email sender, please take precaution.</span></i></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Hi Team,</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">the customer doesn't want to exchange the item as a whole or return , she doesn't want to fix it.</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">please arrange the replacement or the return for the item ASAP.</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Problem Statement:  WWD DAMAGED ITEM<br>
Order Date : May 21, 2021<br>
Order ID: </span><span style="font-size:10.5pt;font-family:-apple-system;color:black">            
</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Tracking ID: 16630048263001338<br>
Item ID: 162861005 - - Robin 34-Pair Shoe Cabinet</span><span style="font-size:10.5pt;font-family:-apple-system;color:black"> </span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Regards,</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Israa Albakhet</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">On Mon, 14 Jun at 2:19 PM
<span class="separator">, Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Hi
<a id="OWAAMFDA669D6FFF74456833F1A22CC58BF7C" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammad Shababe Quamar</span></a>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Tomorrow will replace the doors for same.
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Regards,</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">From: Mohammad Shababe Quamar
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<b>Sent:</b> Monday, June 14, 2021 9:00 AM<br>
<b>To:</b> Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi
 &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2630201] - Broken shoe cabinet</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Hi
<a id="OWAAM018C31115A4D4B81ADD14C2A05636F30" href="mailto:[email-masked]" target="_blank" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tejinder Singh</span></a>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Please update the below mention query.</span><span style="color:black"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Thanks,</span><span style="color:black"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system;color:black">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:black"> Homecentre &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, June 14, 2021 9:46 AM<br>
<b>To:</b> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Karthik Thirumurthy &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;;
 Wasim Qureshi &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2630201] - Broken shoe cabinet</span><span style="color:black"></span>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system;color:black">
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Hi Team,<br>
<br>
Urgent reminder, any update?<br>
<br>
Problem Statement:  WWD DAMAGED ITEM<br>
Order Date : May 21, 2021<br>
Order ID: 8263001338<br>
Tracking ID: 16630048263001338<br>
Item ID: 162861005 - - Robin 34-Pair Shoe Cabinet<br>
Assistance Required: Damaged Item Recieved<br>
Issue Description: Customer emailed us complaining that glass door was cracked on door knobs spots ,the item is  (162861005 - - Robin 34-Pair Shoe Cabinet) customer is claiming that it is because of tight assembly of door knobs which cause cracks on the mirror,
 the customer also provided us the picture of the damaged item. <br>
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Now the customer is asking for return and refund for the item. So we request you to check this concern and let us know if we can offer return to customer or not.<br>
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Regards,<br>
Nikhil.</span><span style="color:black"></span>
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