Subject: New comment - [#2497167] 8251629169 - complaint
From: Homecentre <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked]
Date: Mon, 05 Jul 2021 11:07:27 +0000

There is a new comment in the ticket submitted by Faisalmunde to HelpHCKW   Comment added by : Shakeeb Arsalan  Comment Content:  <div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000">
<div><br></div>
<div>Hi Faraz,<br><br>We have informed the same to the customer,<br>PFB customer response on the same and check the photo he shared with us.<br><br>Pls advise for the same.<br><br><br><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIzNjEwNTk4OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xuWuO_PjssbgRBA5vBht8xaRlkcmX0rGM_MtMSto-xM">
</div>
<div>
<br>Regards<br>Shakeeb</div>
<hr id="zwchr">
<div><b></b></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div><br></div>
<div>
<div class="WordSection1">
<div class="MsoNormal"> </div>
<div class="MsoNormal">Please communicate the customer the same as below.</div>
<div class="MsoNormal"> </div>
<div>
<div class="MsoNormal">Regards,</div>
<div class="MsoNormal">Faraz Lohani</div>
<div class="MsoNormal">Escalation Desk – Web Team</div>
<div class="MsoNormal"> </div>
</div>
<div class="MsoNormal"> </div>
<div><div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in"><div class="MsoNormal">
<div class="MsoNormal"> </div>
<div class="MsoNormal">Hi Faraz,</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">As per trail email below, Tejinder has mentioned that arm of the sofa got damaged due to misuse &amp; is not repairable.</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">We will not be able to return the item as damage is due to misuse.</div>
<div class="MsoNormal"> </div>
<div>
<div class="MsoNormal">Thanks and Regards,</div>
<div class="MsoNormal">Mohamed Shabaz Khan</div>
<div class="MsoNormal">Ext. No: 5344</div>
</div>
<div class="MsoNormal"> </div>
<div><div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in"><div class="MsoNormal">
<div class="MsoNormal"> </div>
<div class="MsoNormal">Attaching the images for your reference:</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal"> </div>
<div>
<div class="MsoNormal">Regards,</div>
<div class="MsoNormal">Faraz Lohani</div>
<div class="MsoNormal">Escalation Desk – Web Team</div>
<div class="MsoNormal"> </div>
</div>
<div class="MsoNormal"> </div>
<div><div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in"><div class="MsoNormal">
<div class="MsoNormal"> </div>
<div class="MsoNormal">Hi  <a id="OWAAM8855B1674C0A439583D7BB88A4B36049" href="mailto:[email-masked]" target="_blank" rel="noreferrer"> <span style="font-family: 'Calibri',sans-serif; text-decoration: none">@Mohamed Shabaz Khan</span></a>,</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">Need your advice and assistance here as per the order number mentioned above the customer has an issue with the item 162619145 - - Captus 3-Seater Fabric Corner Sofa Bed with Storage, which he claims to have been damaged in assembly or delivery and wanted to be changed and inspected. Our team went for the inspection and as per them <b>the sofa got damaged due to misuse &amp; not repairable. </b>
</div>
<div class="MsoNormal">I called the customer, but he is still wanting to exchange the item as he claims it was damaged during the assembly of the item.</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">The amount of the item is 199 KWD, and this is the only order from the customer.</div>
<div class="MsoNormal"><b> </b></div>
<div>
<div class="MsoNormal">Regards,</div>
<div class="MsoNormal">Faraz Lohani</div>
<div class="MsoNormal">Escalation Desk – Web Team</div>
<div class="MsoNormal"> </div>
</div>
<div class="MsoNormal"> </div>
<div><div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in"><div class="MsoNormal">
<div class="MsoNormal"> </div>
<div class="MsoNormal">Hi <a id="OWAAM3681576C8DF943E6AE174985C52D87BC" href="mailto:[email-masked]" target="_blank" rel="noreferrer"> <span style="font-family: 'Calibri',sans-serif; text-decoration: none">@Faraz Lohani</span></a>
</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">As per inspection team arm of the sofa got damaged due to misuse &amp; not repairable.</div>
<div class="MsoNormal"> </div>
<div>
<div class="MsoNormal">Regards,</div>
<div class="MsoNormal">Tejinder Singh.</div>
</div>
<div class="MsoNormal"> </div>
<div><div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in"><div class="MsoNormal">
<div class="MsoNormal"> </div>
<div class="MsoNormal">Hi <a id="OWAAMFFE21189F8704104B311D805D64AFDF0" href="mailto:[email-masked]" target="_blank" rel="noreferrer"> <span style="font-family: 'Calibri',sans-serif; text-decoration: none">@Faraz Lohani</span></a>
</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">Will Schedule someone to check &amp; re fix the issue with this week.</div>
<div class="MsoNormal"> </div>
<div>
<div class="MsoNormal">Regards,</div>
<div class="MsoNormal">Tejinder Singh.</div>
</div>
<div class="MsoNormal"> </div>
<div><div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in"><div class="MsoNormal">
<div class="MsoNormal"> </div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">Please do the needful for the below mentioned customer issue.</div>
<div class="MsoNormal"> </div>
<div>
<div class="MsoNormal">Thankyou and Regards,</div>
<div class="MsoNormal">Faraz Lohani</div>
<div class="MsoNormal">Customer Support Associate</div>
<div class="MsoNormal">Customer Service</div>
<div class="MsoNormal"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></div>
</div>
<div class="MsoNormal"> </div>
<div><div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in"><div class="MsoNormal">
<div class="MsoNormal"> </div>
<div class="MsoNormal">Hi <a id="OWAAM6ED843A096A549E6B63239A0C723AF62" href="mailto:[email-masked]" target="_blank" rel="noreferrer"> <span style="font-family: 'Calibri',sans-serif; text-decoration: none">@Tejinder Singh</span></a> <a id="OWAAM8D92212C7B9540B7B1FE0A1D613F3853" href="mailto:[email-masked]" target="_blank" rel="noreferrer"> <span style="font-family: 'Calibri',sans-serif; text-decoration: none">@Murugapandian Mani</span></a>,</div>
<div class="MsoNormal"> </div>
<div class="MsoNormal">Please assist in the below mentioned case of the damaged received by the customer.</div>
<div class="MsoNormal"> </div>
<div>
<div class="MsoNormal">Thankyou and Regards,</div>
<div class="MsoNormal">Faraz Lohani</div>
<div class="MsoNormal">Customer Support Associate</div>
<div class="MsoNormal">Customer Service</div>
<div class="MsoNormal"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></div>
</div>
<div class="MsoNormal"> </div>
<div><div style="border: none; border-top: solid #E1E1E1 1.0pt; padding: 3.0pt 0in 0in 0in"><div class="MsoNormal">
<div class="MsoNormal"> </div>
<div>
<b><i><span style="font-size: 13.5pt; color: indianred">External email sender, please take precaution.</span></i></b><span style="color: indianred"></span>
</div>
<div><div>
<div><div>
<div><div class="MsoNormal"><span style="font-size: 10.5pt; font-family: -apple-system">Hi Team,</span></div></div>
<div><div class="MsoNormal"><span style="font-size: 10.5pt; font-family: -apple-system"> </span></div></div>
<div><div class="MsoNormal"><span style="font-size: 10.5pt; font-family: -apple-system">Any Update??<br> <br> Problem Statement:  Home Centre TEAM WWD damaged item<br> <br> Order Date : 16/04/2021<br> <br> Order ID: 8251629169<br> Tracking ID: 16461318251629169<br> Assistance Required: Damaged Item Received<br> <br> Issue Description: Customer emailed us informing that he/she received the item on 02/05/2021  but the item which they received is damaged,  the sofa. Screws are out and foot/leg is not aligned properly. customer also provided us the picture of damaged item.<br> <br> The customer is asking for the team to visit and check the mentioned concern.<br> <br> Regards,<br> Nikhil.</span></div></div>
</div></div>
<div class="MsoNormal">
<span style="font-size: 10.5pt; font-family: -apple-system"><br> </span><span style="font-size: 1.0pt; font-family: fdtktid; color: white">2497167:1125156</span><span style="font-size: 10.5pt; font-family: -apple-system"> </span>
</div>
</div></div>
</div>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a></div>
</blockquote></div>

Attachments :
1. <a href='http://helpkw.homecentre.com/helpdesk/attachments/2043236105992'>IMG_20210624_181927.jpg</a>