Subject: Re: Deduction two times for the same order 6247375367
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Yasser Fadel <[email-masked]>, Samer Salmeh <[email-masked]>, malik ismail <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 4 Jul 2021 21:31:35 -0700 (MST)

Hi Jessie, 

The customer is still chasing us on the below concern, please assist us to close the case. 

Subject: Deduction two times for the same order 

Email ID: [email-masked] 
Order No: 6247375367 
Date of order: Nov 25, 2020 
Amount: SAR1,585.20 
Transaction ID2: 107615699 
Transaction ID1: 107644438 
Card number: 5294153289557077 
Deduction Date for both: Nov 25, 2020 

The above order was placed and delivered. However, as per the customer the amount was deducted two times. A bank statement is attached. 

Regards, 
Manish 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Yasser Fadel" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "jessie caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Thursday, July 1, 2021 4:16:48 PM 
Subject: Re: Deduction two times for the same order 6247375367 

Hi Team, 

Please check and advise on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Yasser Fadel" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Thursday, June 24, 2021 4:31:50 PM 
Subject: Re: Deduction two times for the same order 6247375367 

Hi Team, 

Please check on the below and assist 

Regards 
Sahkeeb 

From: "yasser fadel" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, May 2, 2021 1:53:03 PM 
Subject: Deduction two times for the same order 

Hi Team, 

Subject: Deduction two times for the same order 

Email ID: [email-masked] 
Order No: 6247375367 
Date of order: Nov 25, 2020 
Amount: SAR1,585.20 
Transaction ID2: 107615699 
Transaction ID1: 107644438 
Card number: 5294153289557077 
Deduction Date for both: Nov 25, 2020 

The above order was placed and delivered. However, as per the customer the amount was deducted two times. A bank statement is attached. 

Kindly do the needful 

Regards, 
Yasser