Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Sun, 4 Jul 2021 13:10:53 +0000 (UTC)

Hey Manish Kumar ,

You have new message(s) in this group.

Livesalesman Team

A

2803868 - order refunded as of june 28, why agent is asking for POD?

Akshay Berry

S

Akshay Berry

2803868 - order refunded as of june 28, why agent is asking for POD?

Will coach the agent
Thank u @akshay.berry1

Shakeeb Arsalan

J

Shakeeb Arsalan

Pls update me once fixed
thanks

Shakeeb please check if its okay now

Jessie Kathleen Go Caparas

S

checking

Shakeeb Arsalan

S

It is fine now

Thank you @jessie.caparas

Shakeeb Arsalan

J

perfect

Jessie Kathleen Go Caparas

J

6322374242

Jessie Kathleen Go Caparas

J

please check why we are creating duplicate child tickets to WH team?

Jessie Kathleen Go Caparas

A

checking

Apoorv Joshi

A

Jessie Kathleen Go Caparas

please check why we are creating duplicate child tickets to WH team?

One child ticket is created from parent ticket assigned to livesalesman while the other child ticket created by agent working on SM. The agent that raised through Livesalesman group does not have access to SM and to check if there is another case in SM. I will share the feedback with SM agent for not checking properly.

Apoorv Joshi

J

can u remove the duplicate tickets created for each order

Jessie Kathleen Go Caparas

J

6322374242
6322718938
6315915656
6321993403
6323071739
6317606278
6322368763
6314251008
6323004526
6323943412
6323021468
6325443730
6323688250
6321765688
6319176000

Jessie Kathleen Go Caparas

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