Subject: Re: Refund // [email-masked]
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Sat, 3 Jul 2021 03:13:17 -0700 (MST)

Hi Jessie, 

Thanks for the update, the case has been closed. 

Regards, 
Manish 

From: "jessie caparas" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Elharith Elsiddig" <[email-masked]> 
Sent: Saturday, July 3, 2021 2:50:01 PM 
Subject: RE: Refund // [email-masked] 

Hi Manish, 

The reference should be the same one shown in Hybris. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar <[email-masked]> 
Sent: Friday, July 2, 2021 9:03 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Elharith Elsiddig <[email-masked]> 
Subject: Re: Refund // [email-masked] 

External email sender, please take precaution. 

Hi Team, 

Please check below order and assist us with respective RRNs. 

Order ID : 8267525185 

Order ID : 8267365225 

Order ID : 8267237307 

Order ID : 8268291774 

Order ID : 8268720921 

Issue description : As per the hybris the above orders refund has been processed successfully . As per the customer the amount is not reflecting in his account according to the bank statement which he provided. 

Thank you for your help. 

Regards, 

Manish 

From: "Elharith Elsiddig" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 28, 2021 11:02:26 AM 
Subject: Refund // [ mailto:[email-masked] | [email-masked] ] 

Hi team 

Order ID : 8267525185 

Order ID : 8267365225 

Order ID : 8267237307 

Order ID : 8268291774 

Order ID : 8268720921 

Issue description : As per the hybris the above orders refund has been processed successfully . As per the customer the amount is not reflecting in his account according to the bank statement which he provided. 

Kindly check and do the needful. 

Regards, 

Elharith 

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