Subject: FW: customer received different items
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 28 Jun 2021 06:47:03 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>,

Share the voucher with the customer under ticket# 2767149 and close the case.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Gito Varghese <[email-masked]>
Sent: Sunday, June 27, 2021 7:44 PM
To: Akshay Berry <[email-masked]>; Rashmita Sharma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Raveen Sethupathy <[email-masked]>; Ron Thomas <[email-masked]>
Subject: Re: customer received different items

Dear Babyshop Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 621-YSXK-5MW3-73XS-1|Start Date: 27.06.2021 00:00:00|End Date: 27.09.2021 23:59:00

Type: Serial Voucher|Concept: BABYSHOP|Territory: UAE|Checkout Site: N/A

Value: 25 AED|Minimum Threshold Value: 26 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
Gito Varghese
Digital Marketing Coordinator
Web Team | Landmark Group
T: +97145172153

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Date: Sunday, June 27, 2021 at 3:27 PM
To: Gito Varghese <[email-masked]<mailto:[email-masked]>>, Rashmita Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Subject: FW: customer received different items

@Gito Varghese<mailto:[email-masked]> @Rashmita Sharma<mailto:[email-masked]>,

Please issue a voucher for AED 25 threshold AED 26 valid for 3 months for BS items only.

Order No.9672843799

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 27, 2021 12:39 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Bsu Wml <[email-masked]<mailto:[email-masked]>>
Subject: RE: customer received different items

@Akshay Berry<mailto:[email-masked]>

Please do the needful.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 27, 2021 12:38 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Bsu Wml <[email-masked]<mailto:[email-masked]>>
Subject: RE: customer received different items

Hi @Escalations Dxbteam<mailto:[email-masked]> , @Jessie Caparas<mailto:[email-masked]>,

I believe this product stock is already sold out & hence we do not have any more unit available in WRH.

Can you pls connect with customer & with AED 25 GV or else we can take it back the product.

Regards,
Sachin

From: Bsu Alm <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 27, 2021 12:33 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Danver Merwe <[email-masked]<mailto:[email-masked]>>
Subject: customer received different items

Dear Mr. Sachin,

As i informed,

Order No.9672843799, customer has order different style and color of diaper bag as shown in first pic but received different diaper bag. Customer is insiting that they need same item. Could you please call customer and provide solution as they are expecting to get same items as soon as possible.

Customer Name - Btihal Hamzaoui
contact # 052-2559427

Regards

Store manager

Bijay Bajracharya

Babyshop Al Ain mall

P.O. Box 52623 | Dubai, United Arab Emirates |

Direct: +971 564112862| | Mobile : +971 0554518361 |

E-mail: [email-masked]<mailto:[email-masked]>. | www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cb1a3ec66abff4e3f731508d93982609b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637604054390108581%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IN6%2FWIGVqpUG8UFscspKYzsVaiguYONs9p9T0LUSE9Y%3D&reserved=0>

[GPTW 2019]Aravi

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