Subject: New comment - [#2630201] Broken shoe cabinet
From: Homecentre <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 13:18:29 +0000

There is a new comment in the ticket submitted by Reem Alonaizi to HelpHCKW   Comment added by : Faraz Lohani  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM5682DC1B0AA643038904B21FE85C9167" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shakeeb Arsalan</span></a>
<a id="OWAAMAC843FAF80324A169A24809FC1A6C8D7" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Apoorv Joshi</span></a>
<a id="OWAAMBA46207F282E40E6B1742392D2AB2EAE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manish Kumar</span></a>,</div>
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<div class="MsoNormal">Please send a follow up on the same.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, June 23, 2021 11:55 AM<br>
<b>To:</b> Mohamed Shabaz Khan &lt;[email-masked]&gt;; Shakeeb Arsalan &lt;[email-masked]&gt;; Manish Kumar &lt;[email-masked]&gt;; Apoorv Joshi &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Tejinder Singh &lt;[email-masked]&gt;; Homecentre &lt;[email-masked]&gt;; Mohammad Shababe Quamar &lt;[email-masked]&gt;; Karthik Thirumurthy &lt;[email-masked]&gt;;
 Murugapandian Mani &lt;[email-masked]&gt;; Wasim Qureshi &lt;[email-masked]&gt;; Israa Albakhet &lt;[email-masked]&gt;; Harshit Luthra &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2630201] - Broken shoe cabinet : 8263001338</div>
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<div class="MsoNormal">Hi <a id="OWAAMA666CE7A176C4C3A8D70D059EB48AEC7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shakeeb Arsalan</span></a>
<a id="OWAAMC1D37F914A8D4D68B7B38CA19A3EA3C5" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manish Kumar</span></a>
<a id="OWAAM7C15F3CCB7A440D58A7333CF3F879BA2" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Apoorv Joshi</span></a>,</div>
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<div class="MsoNormal">As per the above-mentioned order number the customer wanted to return item code 162861005 - - Robin 34-Pair Shoe Cabinet</div>
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<div class="MsoNormal">But it has a quantity of 2, please confirm with the customer how much quantity he wants to return.</div>
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<div class="MsoNormal">Hi <a id="OWAAM348B857E8BD74EAE89DFBC3B66B61795" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Shabaz Khan</span></a>,</div>
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<div class="MsoNormal">We will keep you posted accordingly.</div>
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<div class="MsoNormal">Thankyou and Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, June 21, 2021 4:52 PM<br>
<b>To:</b> Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Israa Albakhet &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harshit Luthra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2630201] - Broken shoe cabinet</div>
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<div class="MsoNormal">Hi <a id="OWAAM10EE1DA457EA4A5ABA391184A9067F9F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Shabaz Khan</span></a>,</div>
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<div class="MsoNormal">The customer is insisting to return the item rather than a replacement. Need your assistance on the approval so the concerned team can do the needful for the return.</div>
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<div class="MsoNormal">Thankyou and Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Customer Support Associate</div>
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<b>From:</b> Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, June 20, 2021 4:31 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Israa Albakhet &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harshit Luthra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2630201] - Broken shoe cabinet</div>
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<div class="MsoNormal">Hi Faraz,</div>
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<div class="MsoNormal">Please let me know if the issue is resolved.</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal">Mohamed Shabaz Khan</div>
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<div class="MsoNormal">Ext. No: 5344</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 16, 2021 8:33 PM<br>
<b>To:</b> Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Karthik Thirumurthy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Israa Albakhet &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harshit Luthra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2630201] - Broken shoe cabinet</div>
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<div class="MsoNormal">Hi <a id="OWAAM3D5686DC20A84D6FB5C01F826FFB77B7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Shabaz Khan</span></a>
<a id="OWAAM1A03B114A8EC4F43A181DC82415CCDDE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Harshit Luthra</span></a>,</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer complaining that glass door was cracked on door knobs spots ,the item is  (162861005 - - Robin 34-Pair Shoe Cabinet) customer is claiming that it is because of tight assembly
 of door knobs which cause cracks on the mirror, the customer also provided us the picture of the damaged item. <br>
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Now the customer is asking for return and refund for the item.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order number : 8263001338</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This is the first and the only order by the customer with us.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please advise.</span></div>
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<div class="MsoNormal">Thankyou and Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<b>From:</b> Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, June 15, 2021 4:06 PM<br>
<b>To:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Israa Albakhet &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2630201] - Broken shoe cabinet</div>
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<div class="MsoNormal">Hi <a id="OWAAM9A63C10C96454A1FB52BFBA7302D5C46" href="mailto:[email-masked]" rel="noreferrer">
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<div class="MsoNormal">We sent our team for replacement today but refused.</div>
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<div class="MsoNormal">Insisting to return the item. </div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Tejinder Singh. </div>
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<b>From:</b> Homecentre <br>
<b>Sent:</b> Tuesday, June 15, 2021 1:54 PM<br>
<b>To:</b> Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2630201] - Broken shoe cabinet</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">the customer doesn't want to exchange the item as a whole or return , she doesn't want to fix it.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">please arrange the replacement or the return for the item ASAP.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Problem Statement:  WWD DAMAGED ITEM<br>
Order Date : May 21, 2021<br>
Order ID: </span><span style="font-size:10.5pt;font-family:-apple-system">            
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Tracking ID: 16630048263001338<br>
Item ID: 162861005 - - Robin 34-Pair Shoe Cabinet</span> </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Israa Albakhet</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 14 Jun at 2:19 PM
<span class="separator">, Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAMFDA669D6FFF74456833F1A22CC58BF7C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammad Shababe Quamar</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tomorrow will replace the doors for same.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tejinder Singh.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Mohammad Shababe Quamar
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<b>Sent:</b> Monday, June 14, 2021 9:00 AM<br>
<b>To:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#2630201] - Broken shoe cabinet</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAM018C31115A4D4B81ADD14C2A05636F30" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tejinder Singh</span></a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please update the below mention query.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Shababe Quamar</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, June 14, 2021 9:46 AM<br>
<b>To:</b> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Karthik Thirumurthy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Murugapandian Mani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Wasim Qureshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#2630201] - Broken shoe cabinet</span>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system">
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Urgent reminder, any update?<br>
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Problem Statement:  WWD DAMAGED ITEM<br>
Order Date : May 21, 2021<br>
Order ID: 8263001338<br>
Tracking ID: 16630048263001338<br>
Item ID: 162861005 - - Robin 34-Pair Shoe Cabinet<br>
Assistance Required: Damaged Item Recieved<br>
Issue Description: Customer emailed us complaining that glass door was cracked on door knobs spots ,the item is  (162861005 - - Robin 34-Pair Shoe Cabinet) customer is claiming that it is because of tight assembly of door knobs which cause cracks on the mirror,
 the customer also provided us the picture of the damaged item. <br>
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Now the customer is asking for return and refund for the item. So we request you to check this concern and let us know if we can offer return to customer or not.<br>
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Regards,<br>
Nikhil.</span></div>
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