Subject: RE: Drop Payment - 2254902
From: Malik Ismail <[email-masked]>
To: "Mohammed Athar (TCS)" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Sohaib Ahmed <[email-masked]>
Date: Thu, 24 Jun 2021 07:48:06 +0000

Hi Athar,

PFA

Regards,

From: Mohammed Athar (TCS) <[email-masked]>
Sent: Thursday, June 24, 2021 11:29 AM
To: Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Manish Kumar <[email-masked]>; Sohaib Ahmed <[email-masked]>
Subject: RE: Drop Payment - 2254902

Hi Malik,

Please confirm If I can proceed with the refund as in the statement its not clearly mentioned as LANDMARK Arabia transaction.

Please advise at the earliest.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 24, 2021 10:23 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Sohaib Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 2254902

External email sender, please take precaution.

Hi Team,

Kindly update regarding the issue

Regards
Shakeeb
________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Sohaib Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 21, 2021 8:35:37 PM
Subject: RE: Drop Payment - 2254902

Hi Athar,

Mentioned "Online purchases"

Order ID 6279080288

Regards,
Malik
From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 21, 2021 4:37 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Sohaib Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment - 2254902

H Malik,

Please confirm the highlighted transaction is for the LANDMARK as its in Arabic.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 21, 2021 7:39 AM
To: Mohammed Athar (TCS) [email-masked]<mailto:[email-masked]>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Sohaib Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 2254902

External email sender, please take precaution.
Hi Athar,

Any update on this.

Regards
Shakeeb

________________________________
From: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Sohaib Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 17, 2021 8:28:39 PM
Subject: RE: Drop Payment - 2254902

Hi Apoorv,

We are working on this case but as per my understanding of the attached screenshot the description is different its showing as charges of internet subscription.

However I will check on this & revert to you with exact status by Sunday.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 14, 2021 2:36 PM
To: Mohammed Athar (TCS) [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Sohaib Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 2254902

External email sender, please take precaution.
Dear Athar,

Please find attached the highlighted amount as requested for March 2, 2021 as mentioned by customer. Looks like customer told the wrong amount but amount which is actually deducted from his account is SAR 111.

Please assist further. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Sohaib Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 12, 2021 6:31:30 PM
Subject: RE: Drop Payment - 2254902

Hi Apoorv,

You have mentioned the amount as 110 & in my screenshot the amount is 111 even the amount also mismatch with the customer statement.

Kindly highlight the amount deduction of SAR 111 in the customer statement attached to ensure that we are processing the refund to the right customer.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 10, 2021 6:18 PM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Sohaib Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 2254902

External email sender, please take precaution.
Dear Athar,

Checked with customer again he has shared the attached bank statement as a proof of deduction, also mentioned that he is unable to get the auth code. Will take his bank details, lets proceed with refund as customer already confirmed his card, case pending since March 2021.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Sohaib Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 8, 2021 9:24:38 PM
Subject: RE: Drop Payment - 2254902

Hi Apoorv,

We have received the amount from the customer but the AUTH code is not matching with our records. Kindly recheck the details to ensure that we are processing the refund to the right customer.

Terminal ID
Terminal Name
Account Number
Payment Type
Transaction Date
Transaction Time
Value of Sales
Cash Back
Cashback_Amount
Net Amount
Service Fee
Fee Without VAT
VAT Amount
Posting Date
Transaction Type
Card Number
Authorization Code
Transaction Reference No
Reconciliation Reference ID
Merchant Reconciliation Number
Full Terminal Number
ARBS2I041473
LANDMARK
5.04E+20
MADA
3/2/2021
11:55:20
111
0
0
108.19
2.81
2.44
0.37
3/2/2021
Purchase
484783******8685
340444
1.06108E+11
14703354/2021-03-02
0
ARBS2I041473

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 25, 2021 11:30 AM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Sohaib Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 2254902

External email sender, please take precaution.
Dear Athar,

Please ignore the amount on the previous email, mentioned the wrong amount mistakenly. The amount which is deducted is SAR 111.

Rest details are as mentioned below. Kindly assist to look into it.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Sohaib Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 25, 2021 1:57:05 PM
Subject: Drop Payment - 2254902

Hi Team,

Kindly assist to investigate the below drop payment charges which customer is reporting:

- The number of the card that was paid from is 4847833312438685.
- The authorisation code is 521480.
- The date of deduction of the amount is on March 2, 2021 at 11:55 am.
- Amount Deducted: SAR 110

Attaching Bank statement as shared by the customer as well.

Thank you for your help!

Regards,
Apoorv

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C6f020752682e4268bb2708d936e1c012%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637601165502875825%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=y5H%2BbxtUvs5OkHFWb5DtcsaaDskkYNQqZgNjL9ow9Ws%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com