Subject: RE: Refund approval 6313062617
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 23 Jun 2021 10:39:08 +0000

Pls ensure that it is marked as lost by courier team & process refund.

Regards,
Sachin

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, June 23, 2021 2:37 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Refund approval 6313062617

External email sender, please take precaution.

Hi Suchin,

PFA below for the WH response, and note that we have escalated the issue to the courier team to check if the full order was delivered to the customer however they did not revert back to us since June 10th.

Please advise us.

Regards
Shakeeb
________________________________
From: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 23, 2021 2:34:54 PM
Subject: RE: Refund approval 6313062617

We need details as how many boxes were dispatched from WRH / Conloc & sent to customer.

Regards,
Sachin

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 23, 2021 12:49 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Abdulqader Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval 6313062617

External email sender, please take precaution.
Hi Sachin,

Can you pls advise on the belwo.

Regards
shakeeb

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 23, 2021 1:29:00 PM
Subject: Refund approval

Hi Team,

Problem Statement : MISSING ITEM / Refund approval.

Order Date :​May 30, 2021

Order ID: ​6313062617

Tracking ID: ​Z4329790

Total value : ​SAR161.00

Concept: BABYSHOP

issue Description: Customer placed an order for 7 items but as per the customer she has only received 6 items, Under the consignment details we can see that all 7 items have been Delivered from our side we have escalated this issue to conloc and they reply that all items have been shipped.

162948794 - Juniors - Juniors Cabrio Baby Walker(1Qty)  ​SAR161.00

Case history : The customer reached out to us on 03/05/2021.

Customer's history : The customer is with us since 4/7/21 and this is her 3 orders with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Abduqader

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com