Subject: Re: Refund approval / lost shipment 6295530094
From: Shakeeb Arsalan <[email-masked]>
To: prakash iyangar <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Abdulqader Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 23 Jun 2021 00:22:43 -0700 (MST)

Hi Team, 

Reminder 

Regards 
shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "prakash iyangar" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Abdulqader Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, June 15, 2021 2:18:08 PM 
Subject: Re: Refund approval / lost shipment 6295530094 

Reminder, 

Regards 
shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "prakash iyangar" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Abdulqader Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, June 9, 2021 7:08:54 PM 
Subject: Re: Refund approval / lost shipment 6295530094 

Hi 

Any update 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "prakash iyangar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Abdulqader Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Sunday, June 6, 2021 6:25:53 PM 
Subject: Re: Refund approval / lost shipment 6295530094 

Hi Prakash, 

Any update? 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "prakash iyangar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Abdulqader Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, June 4, 2021 2:49:07 PM 
Subject: Re: Refund approval / lost shipment 6295530094 

Hi Prakash, 

Please check on the issue below and advise if we can refund the customer. 

Regards 
shakeeb 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, May 27, 2021 8:33:07 PM 
Subject: Refund approval. 

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : Apr 12, 2021 
Order ID: 6295530094 
Tracking ID: Z3930594 
Total Price : SAR268.90 
Concept : MAX 

Issue Description : The Customer placed the order on Apr 12, 2021, we had asked for the POD from the Zajal team which was shared and it was sent to the customer.However, the customer claims that she has not received the shipment and also says that the image of the building is different from the one mentioned in the address. Also please note that the customer provided wrong contact NO but on 14th he provided the correct one and the same was shared with Zajil on 14th by the call centre team 

Case history : The customer reached out to us on 22/04/2021 and claimed that the order was not delivered, We contacted Zajil and the provided the POD. 

Customer's history : The customer is with us since 11/6/19 and this is her 7th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards,