Subject: Re: Refund issue
From: Manish Kumar <[email-masked]>
To: Mayar Mayar Nasser <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Mon, 21 Jun 2021 03:33:38 -0700 (MST)

Please do the needful. 

From: "jessie caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mayar Mayar Nasser" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Sunday, June 20, 2021 1:59:13 PM 
Subject: RE: Refund issue 

[ mailto:[email-masked] | @Shakeeb Arsalan ] 

RRN 112702229513 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Friday, June 18, 2021 4:04 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Mayar Mayar Nasser <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Re: Refund issue 

External email sender, please take precaution. 

Hi Team, 

Order Date : Apr 23, 2021 

Order ID: 6300019862 

RMA: 1000894816 

Can you please provide the RRN of the refunded amount 162.64 SAR as the customer is claiming he did not get 

Regards 
Shakeeb 

From: "Mayar Mayar Nasser" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 8, 2021 12:40:50 AM 
Subject: Refund issue 

Hi Team, 

​ 

Problem Statement: Refund issue 

Order Date : Apr 23, 2021 

Order ID: 6300019862 

Tracking ID: SD001770666 

Assistance Required: Refund issue 

Issue Description: The customer is complaining that he did not get the refund of his order number 6300019862 although it is mention on hybris that the refund was processed on 

5/7/21 . Kindly do the needful and process the refund . 

Regards, 

CS Team Mayar 

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