Subject: RE: [#2674686] - Order # 9661322972 - Refund request
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Babyshop Home Delivery <[email-masked]>, Babyshop <[email-masked]>, Pankaj Giri <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 20 Jun 2021 11:47:33 +0000

@Sachin Maheshwari<mailto:[email-masked]>

Will check this with the CS team.

Also seems like the agent was talking about another order – 6214180059

@Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>

The agent is talking about order ID 6214180059 but the subject of the email is for : [#2674686] - Order # 9661322972 - Refund request

We have to ensure the team is double checking their escalating before shooting them to the concern team as its creating a confusion.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Sachin Maheshwari <[email-masked]>
Sent: Sunday, June 20, 2021 2:59 PM
To: Babyshop Home Delivery <[email-masked]>; Babyshop <[email-masked]>; Jessie Caparas <[email-masked]>; Pankaj Giri <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#2674686] - Order # 9661322972 - Refund request

Hi @Jessie Caparas<mailto:[email-masked]>,

Seems the agent is completely unclear with customer requirements.

Product bought is a travel system & I can take it return only if Travel system is not opened & not assembled yet. As per msg from customer that he has taken out the car seat only for checking the base, which is okey for return.
But if stroller part from the travel system has been taken out, I will not be able to resell this & hence can’t approve return.

Hi @Pankaj Giri<mailto:[email-masked]>, Pls let team visit customer place & if the travel system (stroller part is not yet assembled, do arrange return).

Regards,
Sachin

From: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 2:24 PM
To: Babyshop <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2674686] - Order # 9661322972 - Refund request

Dear Sachin,

Please advise by seeing the attached email copy from customer, In customer email scenario is differently explain and support team is saying Need Urgent assembly again.

Kindly revert back to us with your advice, Accordingly we will plan our steps.

Pankaj Giri|Rajesh Lama
Babyshop |COD Operations – Non Home |
P.O. Box 17155 | Dubai, United Arab Emirates |
Direct : +9714 809 4839 | Mobile : +971564772613 |+971543097510 |+971544764797 |
E-mail: [email-masked]<mailto:[email-masked]>|www.landmarkgroup.com |

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 20, 2021 1:33 PM
To: Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>; Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2674686] - Order # 9661322972 - Refund request

External email sender, please take precaution.
 Hi Team

Problem Statement: Item not assembled properly

Order Date : Aug 6, 2020
Order ID: 6214180059
Tracking ID: 00000080018053711
Item :     162927405 - - Graco Evo Travel System
Customer contact : 971557714887

Assistance Required: Need Urgent assembly again

Issue Description: Kindly note that customer want from you to contact him because you assemble product for him and it's broken need to be fixed
Kindly contact customer ASAP to fix the problem with assemble.

Regards
Ala Aldin

2674686:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com