Subject: RE: Return approval - 8394638263
From: Mohamed Shabaz Khan <[email-masked]>
To: Tejinder Singh <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Murugapandian Mani <[email-masked]>
Date: Sun, 20 Jun 2021 11:25:03 +0000

Hi Tejinder,

Does the customer want to return both the items?

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Tejinder Singh <[email-masked]>
Sent: Sunday, June 20, 2021 1:51 PM
To: Mohamed Shabaz Khan <[email-masked]>; Murugapandian Mani <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: RE: Return approval - 8394638263

Hi @Mohamed Shabaz Khan<mailto:[email-masked]>

  1.  Wdrb customer don’t want to repair
  2.  Marble table not repairable item

Regards,
Tejinder Singh.

From: Mohamed Shabaz Khan
Sent: Sunday, June 20, 2021 9:29 AM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Return approval - 8394638263

Hi Tejinder/ Mani,

Please do a QET and check if item has quality issues. Also, check if the item can be repaired.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 17, 2021 3:34 PM
To: Mohamed Shabaz Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: FW: Return approval - 8394638263
Importance: High

@Mohamed Shabaz Khan<mailto:[email-masked]>

As this is under warranty, can we go ahead for a return or a repair?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 17, 2021 11:12 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Elharith Elsiddig <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return approval - 8394638263

External email sender, please take precaution.
Hi Jessie,

Please assist us to close the below case as it's been pending since April.

Thank you for your help.

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "tejinder singh" <[email-masked]<mailto:[email-masked]>>, "murugapandian mani" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 29, 2021 9:08:11 PM
Subject: Re: Return approval - 8394638263

Hi Team,

Please check the attached images and assist to arrange the needful on the below case. Also, please arrange contact with the customer.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 27, 2021 10:06:12 PM
Subject: Return approval - 8394638263

Hi Team,

Problem Statement: WWD Damaged Homecentre

Order Date : 29/07/2020

Order ID: 8394638263
Tracking ID: 00118000015153283
Item ID : 161554759 - - Katrine Coffee Table - Set of 2
Assistance Required: Damaged Item Received

Issue Description: Customer emailed us informing that he/she received the item on 05/08/2020 and the item is damaged now, customer also provided us the picture of damaged item.

Now customer is asking for return and refund/exchange the item as the item has 2 year warranty. The WH is asking for the return approval. The images are attached for your reference.

The value of the item is KWD 87.00

Kindly assist.

Regards,
Nikhil.

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