Subject: Re: Return approval - 8394638263
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: tejinder singh <[email-masked]>, murugapandian mani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>, Elharith Elsiddig <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 17 Jun 2021 00:12:04 -0700 (MST)

Hi Jessie, 

Please assist us to close the below case as it's been pending since April. 

Thank you for your help. 

Regards, 
Manish 

From: "Apoorv Joshi" <[email-masked]> 
To: "tejinder singh" <[email-masked]>, "murugapandian mani" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Elharith Elsiddig" <[email-masked]>, "jessie caparas" <[email-masked]> 
Sent: Saturday, May 29, 2021 9:08:11 PM 
Subject: Re: Return approval - 8394638263 

Hi Team, 

Please check the attached images and assist to arrange the needful on the below case. Also, please arrange contact with the customer. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Elharith Elsiddig" <[email-masked]> 
Sent: Thursday, May 27, 2021 10:06:12 PM 
Subject: Return approval - 8394638263 

Hi Team, 

Problem Statement: WWD Damaged Homecentre 

Order Date : 29/07/2020 

Order ID: 8394638263 
Tracking ID: 00118000015153283 
Item ID : 161554759 - - Katrine Coffee Table - Set of 2 
Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that he/she received the item on 05/08/2020 and the item is damaged now, customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/exchange the item as the item has 2 year warranty. The WH is asking for the return approval. The images are attached for your reference. 

The value of the item is KWD 87.00 

Kindly assist. 

Regards, 
Nikhil.