Subject: RE: [#2700453] - need escalation
From: Jessie Caparas <[email-masked]>
To: Abhilash Kuttalam <[email-masked]>, Max <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 14 Jun 2021 10:50:28 +0000

@Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>

It is showing as refunded as of yesterday.

Why are we not checking Hybris before shooting these type of escalations?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Abhilash Kuttalam <[email-masked]>
Sent: Monday, June 14, 2021 2:10 PM
To: Max <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: RE: [#2700453] - need escalation

Order has been refunded by store. Please check status in backend.

@Jessie Caparas<mailto:[email-masked]>

Regards,
Abhi

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 11, 2021 4:25 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2700453] - need escalation

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund Not Processed

Order Date: May 11, 2021
Order ID:  6307316070
Store code: Max60229
Return Tracking ID: 630731607023999991

Assistance Required: Refund ASAP

Issue Description: The order was marked as NOT_PICKED in Hybris but refund not processed yet. Kindly process the refund asap.

Regards,

2700453:1125156
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