Subject: Re: Refund approval. 6302292950
From: Manish Kumar <[email-masked]>
To: Fatma Maher <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 13 Jun 2021 21:31:58 -0700 (MST)

Please raise child ticket and confirm if we have received the item. once confirmation done with warehouse then raise for refund approval. 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, June 13, 2021 10:25:48 PM 
Subject: Re: Refund approval. 6302292950 

Reminder. 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, June 9, 2021 9:09:43 PM 
Subject: Re: Refund approval. 6302292950 

Any update. 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, June 5, 2021 8:19:41 PM 
Subject: Re: Refund approval. 6302292950 

Hi Team, 

Any update. 

Regards, 
Fatma Maher. 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, June 2, 2021 10:03:20 PM 
Subject: Refund approval. 6302292950 

Hi Team, 

Problem Statement : Refund approval. 
Order Date :​Apr 28, 2021 
Order ID: ​6302292950 
Tracking ID: ​CRDSAL0232361321 
Total value: ​SAR 160.2 
Concept: Centrepoint 

Issue Description :The Customer informed us that he has returned the items but he did not have return receipt, and the customer is waiting for his refund. 

Case history : The customer reached out to us on 29-5-2021. and we have checked in in oracle, but we did not receive the items. 

Customer's history : The customer is with us since 1/4/20 and this is his 10th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Fatma Maher.