Subject: Re: Follow up for Hybris ticket - 9660289227
From: PRINCE MALIK <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 13 Jun 2021 00:01:09 -0700 (MST)

Hi team, 

Kindly update on this. 

Regards, 
Prince 

From: "PRINCE MALIK" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, 9 June, 2021 14:46:18 
Subject: Re: Follow up for Hybris ticket - 9660289227 

Hi Team, 

Kindly update on this. 

Regards, 
Prince 

From: "Punit Darji" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "PRINCE MALIK" <[email-masked]> 
Sent: Sunday, 6 June, 2021 17:16:47 
Subject: RE: Follow up for Hybris ticket - 9660289227 

Hi [ mailto:[email-masked] | 
@Jessie Caparas ] , 

As discussed, we have changed the status as “Void Authorization” in Payfort. 

Regards, 

Punit Darji 

From: Jessie Caparas <[email-masked]> 
Sent: Sunday, June 6, 2021 3:26 PM 
To: Punit Darji <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; PRINCE MALIK <[email-masked]> 
Subject: RE: Follow up for Hybris ticket - 9660289227 
Importance: High 

Hi [ mailto:[email-masked] | 
@Punit Darji ] 

Do not check using order ID 9660289227. 

Check using authorization code 543290. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Punit Darji < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 6, 2021 3:13 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; PRINCE MALIK < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Follow up for Hybris ticket - 9660289227 

Hi [ mailto:[email-masked] | 
@Jessie Caparas ] , 

Please note that we don’t have option to change the status for this case. 

Please raise your concern with Hybris / Payfort. 

Regards, 

Punit Darji 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, June 5, 2021 11:44 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Punit Darji < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; PRINCE MALIK < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Follow up for Hybris ticket - 9660289227 
Importance: High 

Hi [ mailto:[email-masked] | 
@Punit Darji ] 

Can you please help us on the below case? 

If void doesn’t work, I suggest you do capture and refund. 

The order shown in the screenshot has not been processed and it doesn’t exist in Hybris. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, June 3, 2021 7:12 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; PRINCE MALIK < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Follow up for Hybris ticket - 9660289227 

External email sender, please take precaution. 

Hi Team, 

Please assist to investigate the deduction for the On validation order below. Details required are as follows: 

Authorization Code - 543290 

Amount deducted: AED 104 

Date of deduction: 11/05/2021 

Registered email: [ mailto:[email-masked] | [email-masked] ] 

Thank you for your help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, May 21, 2021 2:23:36 PM 
Subject: Follow up for Hybris ticket - 9660289227 

Hi team, 

With regards to Order ID 9660289227, we have raised a Hybris ticket 04047004 on May 16. 

Kindly do the follow up for the same. 

Regards, 

Nikhil. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com