Subject: Re: Refund issue customer not received the refund
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, ABDALLAH AHEMAD <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sat, 12 Jun 2021 23:43:06 -0700 (MST)

Hi Team, 

Please assist with RRNs for the below order as the customer is claiming that he had not received the amount. 

Thank you for your help. 

Regards, 
Manish 

From: "ABDALLAH AHEMAD" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, June 13, 2021 4:32:30 AM 
Subject: Refund issue customer not received the refund 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : May 2, 2021 
Order ID: 6304011655 

Assistance Required: Need refund for customer. 
Issue Description: Customer returned items and partial cancelled items and the refund has been refunded on 5/2/21 & 5/20/21 from our side under transaction id 169999990153410076 customer complaint he didn't get refund in his account he shared his statement bank as per attached 

kindly check and do the needful 

Regards, 
Abdallah.