Subject: RE: Refund approval: 6305986024
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sun, 13 Jun 2021 06:28:02 +0000

@Manish Kumar<mailto:[email-masked]>

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Friday, June 11, 2021 2:14 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Refund approval: 6305986024

External email sender, please take precaution.
Hi Jessie,

Please assist on the below refund approval.

Thank you for your help.

Regards,
Manish

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 4, 2021 8:13:01 PM
Subject: Refund approval.

Hi Team,

Problem Statement :  Refund approval.
Order Date :​May 7, 2021
Order ID: ​6305986024
Tracking ID: ​SD001984688
Total value: ​SAR124.00
Concept: BABYSHOP

Item Value: SAR 124.00

Issue Description: Customer placed order for 21 items but as per the customer she has only received 20 items, Under the consignment details we can see that all 21 items has been Delivered from our side.

The missing item is161634216 - - Joie Juva Infant Car Seat(quantity 1)

Case history : The customer reached out to us on 19/05/2021.

Customer's history : The customer is with us since 5/7/21 and this is her 5 orders with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Abduqader

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