Subject: Re: drop payment // [email-masked]
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>
Date: Thu, 10 Jun 2021 03:44:31 -0700 (MST)

Hi Jessie, 

We have asked the customer to share the bank details and will update you once we receive it from him. 

Regards, 
Manish 

From: "jessie caparas" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Ebrahim" <[email-masked]> 
Sent: Wednesday, June 9, 2021 2:04:46 PM 
Subject: RE: drop payment // [email-masked] 

Thanks [ mailto:[email-masked] | 
@Mohammed Athar (TCS) ] 

[ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Get me the bank details and update here. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohammed Athar (TCS) <[email-masked]> 
Sent: Wednesday, June 9, 2021 9:58 AM 
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Cc: Ebrahim <[email-masked]> 
Subject: RE: drop payment // [email-masked] 

HI Jessie, 

Yes get the bank details & update in finance tracker. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, June 9, 2021 8:53 AM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ebrahim < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: drop payment // [ mailto:[email-masked] | [email-masked] ] 
Importance: High 

Thanks [ mailto:[email-masked] | 
@Mohammed Athar (TCS) ] 

Should we get the bank details to refund or it can be done through payfort? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 8, 2021 9:12 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: drop payment // [ mailto:[email-masked] | [email-masked] ] 

Hi Team, 

We have received the amount from the customer.Refer to the below screenshot FYI. 

	

Terminal ID 	

Terminal Name 	

Account Number 	

Payment Type 	

Transaction Date 	

Transaction Time 	

Value of Sales 	

Cash Back 	

Cashback_Amount 	

Net Amount 	

Service Fee 	

Fee Without VAT 	

VAT Amount 	

Posting Date 	

Transaction Type 	

Card Number 	

Authorization Code 	

Transaction Reference No 	

Reconciliation Reference ID 	

Merchant Reconciliation Number 	

Full Terminal Number 

ARBS2I041473 	

LANDMARK 	

5.04E+20 	

MADA 	

3/2/2021 	

11:44:14 	

344 	

0 	

0 	

337.71 	

6.29 	

5.47 	

0.82 	

3/2/2021 	

Purchase 	

484783******0006 	

330276 	

1.06108E+11 	

14703354/2021-03-02 	

0 	

ARBS2I041473 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 6, 2021 2:33 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: drop payment // [ mailto:[email-masked] | [email-masked] ] 

External email sender, please take precaution. 

Hi Jessie, 

Customer has shared the following card number: 

4847834751550006 

Kindly assist to check. Thank you for your help! 

Regards, 

Apoorv 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, May 30, 2021 3:49:43 PM 
Subject: Re: drop payment // [ mailto:[email-masked] | [email-masked] ] 

Hi Jessie, 

We have again asked the to share the authorization code or the card number and will update you once we get the details. 

Thank you for your help. 

Regards, 

Manish 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 27, 2021 7:46:30 PM 
Subject: drop payment // [ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Manish Kumar ] 

Provide the details pls 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 27, 2021 4:56 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: drop payment // [ mailto:[email-masked] | [email-masked] ] 

Hi Jessie, 

Please provide the Auth code or order number or card number to track the payment details. 

Thanks & Regards, 

Athar Mohammed, 

Extn 3183 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 18, 2021 4:28 PM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: drop payment // [ mailto:[email-masked] | 
[email-masked] ] 
Importance: High 

[ mailto:[email-masked] | @Mohammed Athar ] 

Are you able to check with the provided details? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 18, 2021 2:44 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: drop payment // [ mailto:[email-masked] | 
[email-masked] ] 

External email sender, please take precaution. 

Hi Team, 

\ 

Please assist to investigate regarding the below drop payment case, customer has already checked with his bank and they have told him there is no auth code for the transaction and he has shard his card number below. 

Thank you for your help! 

Regards, 

Apoorv 

Sent: Tuesday, May 18, 2021 2:58:54 PM 
Subject: drop payment // [ mailto:[email-masked] | 
[email-masked] ] 

Hi team. 

This customer reported the amount (SAR 344 ) debited from his account and no order placed successfully. 

case id :2510838 

customer email : [ mailto:[email-masked] | [email-masked] ] 

Card number : 4847834751550006 

amount : (344 ) SAR 

date:02/03/2021 

Please check and do the needful. 

Regards 

Elharith 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C13a1575fbd6948b3abfe08d92b0b8315%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637588150700119996%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BehiJs68%2BuV7dou1HvEd07RRa%2FwCcB3CgxsnSJeABS0%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com