Subject: RE: Refund Approval // 6473816669
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 9 Jun 2021 10:14:17 +0000

As an exception lets do the refund.

Is customer okay with a voucher for the below amount mentioned?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, June 9, 2021 12:18 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Refund Approval // 6473816669

External email sender, please take precaution.
Hi Jessie,

Customer mentioned contacting again via calling team but since they received no update on the same, they are contacting again now.

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 1, 2021 5:58:48 PM
Subject: RE: Refund Approval // 6473816669

@Apoorv Joshi<mailto:[email-masked]>

This is a 2020 case, why is the customer coming back to us just now

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 1, 2021 12:24 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Approval // 6473816669

External email sender, please take precaution.
Hi Jessie,

Please assist on the below case for refund approval.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 26, 2021 1:21:48 PM
Subject: Refund Approval // 6473816669

Hi Team

Problem Statement :Refund Approval

Order Date : Mar 28, 2020
Order ID: 6473816669<callto:6284168349>
Tracking ID : ​45943183285
Total Price : ​168
Concept : ​SHOEMART & BABYSHOP

Issue Description : The Customer created return request on 4/12/20,returned the Items (161577676 & 162204791) and we had asked for the AWB from the customer but he said that it hasn't been shared with him, and we hav escalated to the warehouse to confirm if the above items have been received and they have responded saying that the Shipment Still Not Received From the courier at Ecom Return..

Case history : The customer reached out to us on May 5, 2021 and the case has further been escalated to  warehouse to confirm if the above items have been received and they have responded saying that the Shipment Still Not Received From the courier at Ecom Return. As per Oracle no details showing regarding this order.

Customer's history : The customer is with us since 3/28/20 and this is his 4th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Ebrahim Hageb

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com