Subject: Re: LSM quality report (May' 21)
From: Shakeeb Arsalan <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Sun, 6 Jun 2021 07:32:36 -0700 (MST)

Hi Imran, 

Thanks for sharing the report, The below point had been shared with the all of the Agents already, and will be reminding them regularly regarding the same. 

Also will be sharing the documented feedback with the agents below benchmark. 

Regards 
Shakeeb 

From: "Mohd Imran" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Mustehsan Siddiqui" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Sunday, June 6, 2021 7:32:32 PM 
Subject: LSM quality report (May' 21) 

Hi Team, 

Please find below quality score for the month of May 2021 and points which we had discussed during calibration. 

    * Punctuation error is observed in many chats. 
    * We need to focus on the disposition of interactions, agents are selecting wrong territory and concepts, not putting AWB numbers in case of delivery related issues which may impact the reporting. 
    * Disposition as per the scenario is also major issue. 
    * While raising any issues or providing any information, TAT need to be shared with customer. 
    * Do share a documented & verbal feedback with agents who are below benchmark this month. 

	

Agent name 	

Score 

Ebrahim 	

99% 

Nikhil 	

97% 

Samer 	

96% 

HAQUE 	

95% 

Divyanshu 	

95% 

Elharith 	

94% 

Osman 	

94% 

Sohaib 	

93% 

Ziena 	

93% 

Prince 	

93% 

Yasser 	

93% 

Murshed 	

93% 

Hamza 	

92% 

Bahashwan 	

91% 

Fahim 	

91% 

Atef 	

90% 

Mazim 	

89% 

Aya 	

89% 

Abdo 	

88% 

Alsharif 	

88% 

Mazen 	

87% 

Fatma 	

86% 

Loujain 	

86% 

Hokan 	

86% 

MBS 	

85% 

Abdulqader 	

84% 

Humera 	

83% 

Hamood 	

79% 

Almustafa 	

75% 

Mayar 	

74% 

Elbdari 	

73% 

Rahul 	

65% 

Omer 	

50% 

Grand Total 	

87% 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

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