Subject: RE: Occasional Licenses
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Sun, 6 Jun 2021 12:35:42 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Attaching the file.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Sunday, June 6, 2021 4:24 PM
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: RE: Occasional Licenses
Importance: High

Hi @Shakeeb Arsalan<mailto:[email-masked]>

As discussed, please go through the attached sheet and confirm which users are still actively using Freshdesk.

For inactive users, please update the sheet, delete and lets also update the shared tracker for future reference.

https://docs.google.com/spreadsheets/d/1hV65z6FqVSdVl_-mBTGQMpk0PNqrrhPsioUKccpOLrM/edit#gid=1962316002

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 6, 2021 2:07 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Occasional Licenses

External email sender, please take precaution.
Hi Jessie,

All of the agents in the shared sheet are still with us.

If you can share with me the online sheet we have discussed about earlier so I can update there.

Regards
shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>, "Deeksha Dadu" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 5, 2021 3:21:13 PM
Subject: Occasional Licenses

Hi @Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>

Can you please review the list of agents under the occasional agent type and confirm which agents are still in the project and which agents are no longer in the project?

During Ramadan, we have provided temporary licenses to a few agents which I see some have been deleted.

Once updated, please share it here.

Also, please check if any licenses needs to be deleted from Freshchat and do let me know.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com