Subject: RE: On Validation Order // 6279091306
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sun, 6 Jun 2021 11:18:26 +0000

@Apoorv Joshi<mailto:[email-masked]>

Checking with auth code 156824 we found both orders which are verified, confirmed and delivered.

Nothing found on authorization code 126616

This order is showing dropped.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, June 6, 2021 1:35 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: On Validation Order // 6279091306

External email sender, please take precaution.
Hi Team,

Please assist on the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 2, 2021 7:28:45 PM
Subject: Re: On Validation Order // 6279091306

Hi Team,

Please assist to investigate on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, May 27, 2021 5:19:41 PM
Subject: On Validation Order // 6279091306

Hi Team,

Problem Statement: On Validation Order
Order Date : Mar 2, 2021
Order ID: 6279091306

Issue Description: The order was on Mar 2, 2021 but hybris status showing that it is on validation as Customer has checked with her bank and auth code they shared with customer is 156824 & 126616.and the customer is chasing us for her order.

Regards,
Ebrahim Hageb

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