Subject: Re: Amount deduction// 8253036905
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 3 Jun 2021 07:25:50 -0700 (MST)

Hi Team, 

Please assist on below case. Order was COD and NDR but customer mentioned paying online for the order. Attached are the bank statement showing the deduction by the courier partner. 

Kindly assist to get this investigated and refunded to the customer. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, June 3, 2021 6:18:19 PM 
Subject: Amount deduction// 8253036905 

Hi Team, 

Problem Statement: Amount deduction 
Order Date : Apr 20, 2021 
Order ID: 8253036905 
Tracking ID: FC0420210005510 

Reference ID: 111090005267 
Transaction ID: 700293187842 
Card number: 4703505001781327 
Date: 20/04/2021 
Amount: 17.88 KWD 
Email ID: [email-masked] 

Issue : There's a deduction from the customer account by 17.88 KWD on 20/04/2021, kindly check and do the needful. 

Regards, 
Ebrahim Hageb