Subject: Re: Deactivate voucher 7448101730
From: Manish Kumar <[email-masked]>
To: Faraz Lohani <[email-masked]>
Cc: Megh singh <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>, Seeta Seeta <[email-masked]>, JUHI GOEL <[email-masked]>, Shakeeb Arsalan <[email-masked]>, jessie caparas <[email-masked]>, Gito Varghese <[email-masked]>, Raveen Sethupathy <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, lmscontentqa <[email-masked]>
Date: Tue, 1 Jun 2021 23:58:52 -0700 (MST)

Hi Faraz, 

Please check and confirm if the bank transfer has been done. 

Thank you for your help. 

Regards, 
Manish 

From: "Merchant Back Offices" <[email-masked]> 
To: "Faraz Lohani" <[email-masked]>, "Merchant Back Offices" <[email-masked]>, "Megh singh" <[email-masked]>, "Payment Gateway Team" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "JUHI GOEL" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "jessie caparas" <[email-masked]>, "Gito Varghese" <[email-masked]>, "Raveen Sethupathy" <[email-masked]>, "jessie caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "lmscontentqa" <[email-masked]> 
Sent: Wednesday, May 26, 2021 4:38:07 PM 
Subject: RE: Deactivate voucher 7448101730 

Good day 

Kindly note the below 

	

Dana Mohammed Taqi 

Merchant Back Office Administrator - Business Support, 
+973 17117275 17212109 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ http://www.credimax.com.bh/ | www.credimax.com.bh ] [ https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ ] [ https://www.facebook.com/credimaxbscbh ] [ https://www.instagram.com/credimax.b.s.c/?hl=en ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Faraz Lohani [mailto:[email-masked]] 
Sent: Wednesday, May 26, 2021 2:04 PM 
To: Merchant Back Offices <[email-masked]>; Megh singh <[email-masked]>; Payment Gateway Team <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; JUHI GOEL <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Gito Varghese <[email-masked]>; Raveen Sethupathy <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked] 
Subject: RE: Deactivate voucher 7448101730 

Hi team, 

Please assist as this is still pending. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Dana Mohammed Taqi < [ mailto:[email-masked] | [email-masked] ] > On Behalf Of Merchant Back Offices 
Sent: Monday, May 24, 2021 9:11 AM 
To: Megh singh < [ mailto:[email-masked] | [email-masked] ] >; Payment Gateway Team < [ mailto:[email-masked] | [email-masked] ] >; Merchant Back Offices < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Gito Varghese < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: RE: Deactivate voucher 7448101730 

External email sender, please take precaution. 

Good Day 

Action will be taken 

Kindly note the refund for credit cards will take 5 working days as for debit card it will take 10 working days 

	

	

Dana Mohammed Taqi 

Merchant Back Office Administrator - Business Support, 
+973 17117275 17212109 +973 17117117 
[ mailto:[email-masked] | [email-masked] ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.credimax.com.bh%2F&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cf61edb6409d042da651708d91e724091%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574298339768994%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0nZ8GkDFWUY7rNpY56XQ5IZKY9yZTCB3VWqeRdObpjo%3D&reserved=0 | www.credimax.com.bh ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCnlPcrsrWZ9mAUF06oyCyXQ&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cf61edb6409d042da651708d91e724091%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574298339768994%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=S%2BZkIDKunJMVs53XamrIsg9jtsfrG2plS0rDb%2B8kLgc%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fcredimaxbscbh&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cf61edb6409d042da651708d91e724091%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574298339778959%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2CTWhk%2FUjmi6C8M4hcjloQOiMAGelde%2F8SM%2FlueB3bc%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fcredimax.b.s.c%2F%3Fhl%3Den&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Cf61edb6409d042da651708d91e724091%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637574298339778959%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=OAeWyvMCqKe80t4BjURtfJPcBoW09kkDXhkKnsa0oZ4%3D&reserved=0 ] 

CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain 

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain 

From: Megh singh [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Sunday, May 23, 2021 4:36 PM 
To: Dana Mohammed Taqi < [ mailto:[email-masked] | [email-masked] ] >; Payment Gateway Team < [ mailto:[email-masked] | [email-masked] ] >; Merchant Back Offices < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] >; Gito Varghese < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: RE: Deactivate voucher 7448101730 

Dear Dana, 

Please process a refund for the below order. 

Amount is BD 4.65. 

	

S.No. 	

Received Time 	

Terminal ID 	

Brand ID 	

Authorization Code 	

Action 	

Currency Code 	

Trans. Amount 	

Result Code 	

Host Response 	

Mer. TrackID 	

TranId 	

Ref. Id 	

ECI 	

IP Address 	

UDF1 	

UDF2 

439 	

4/4/2021 17:11 	

'677950 	

'BENEFIT 	

'206329 	

1 - Purchase 	

'048 	

4.65 	

'CAPTURED 	

'00 	

7448101730 	

'202109422740920 	

'109412818307 	

'7 	

'109.161.158.125 	

'fffc197f-2044-484c-90ab-00eef5d69545 	

'BENEFIT 

Kind regards 

Megh 

From: Faraz Lohani < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 20, 2021 8:05 PM 
To: Gito Varghese < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Megh singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Deactivate voucher 7448101730 

Hi [ mailto:[email-masked] | 
@Megh singh ] , 

Please assist in the refund of the order number as mentioned above for 4.65 BHD as the voucher is already blocked and there is no My Credit for the customer too. 

There is already a ticket raised in hybris for the same. Kindly do the needful at the earliest. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[ mailto:[email-masked] | [email-masked] ] 

From: Gito Varghese < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, April 30, 2021 11:25 AM 
To: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Deactivate voucher 7448101730 

8934321260513-02938-94622 has been deactivated. 

Regards, 
Gito Varghese 

Digital Marketing Coordinator 

Web Team | Landmark Group 

T: +97145172153 

From: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, April 29, 2021 at 2:43 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Gito Varghese < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "seeta.seeta" < [ mailto:[email-masked] | [email-masked] ] >, JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] >, Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >, Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Deactivate voucher 7448101730 

[ mailto:[email-masked] | @Gito Varghese ] Fyi. 

Regards, 

Raveen Sethupathy 

Team Lead - Ecommerce Content Merchandising 

Web Team | Landmark Group 

m: +971566909499 

t: +97145172141 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, April 28, 2021 8:34 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Deactivate voucher 7448101730 

[ mailto:[email-masked] | @[email-masked] ] [ mailto:[email-masked] | 
@Raveen Sethupathy ] 

Can you please invalidate the below voucher? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, April 28, 2021 6:05 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; JUHI GOEL < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Deactivate voucher 7448101730 

External email sender, please take precaution. 

Hi Team, 

Please assist to get an approval to cancel the voucher. Customer's order was cancelled and he is refunded in the form of RV. The same has been shared with customer along with return policy however, customer keep on insisting that when his order was cancelled he received a message that the refund will be processed to the original mode of payment. The payment mode in his order is Benefit. 

Thank you for your help! 

Regards, 

Apoorv 

From: "JUHI GOEL" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, April 14, 2021 10:39:16 AM 
Subject: Deactivate voucher 7448101730 

Hi Team, 

Order No. 7448101730 

Voucher Code : 8934321260513-02938-94622 

Amount : BHD 4.65 

Kindly deactivate the voucher as the customer wants the refund in his bank account. 

Thanks for your help! 

Regards, 

Juhi 

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