Subject: RE: Store complaint/Return - 2605762
From: Akshay Berry <[email-masked]>
To: Sunil Gopal <[email-masked]>, Rafeek Pulikkool <[email-masked]>, Ibrahim Abdulla <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 30 May 2021 13:30:46 +0000

Hi @Sunil Gopal<mailto:[email-masked]> @Rafeek Pulikkool<mailto:[email-masked]> @Ibrahim Abdulla<mailto:[email-masked]>,

Please look into this store complaint and resolve asap.

Mall Name: Oasis Mall, Al Juffair, Manama
Customer Name: Ali Ashraf
Contact Number: +966536876168

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Sunday, May 30, 2021 10:47 AM
To: Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: FW: Store complaint/Return - 2605762

@Akshay Berry<mailto:[email-masked]>

Can you please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 29, 2021 12:39 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Mayar Mayar Nasser <[email-masked]<mailto:[email-masked]>>
Subject: Store complaint/Return - 2605762

External email sender, please take precaution.
Hi Team,

Customer has reported that he made a purchase when he was visiting Bahrain from the store and returned some items for a refund. As per customer they still have not received the refund for the items they returned and they have went back to KSA now so they can not check with store either.

Kindly assist to to loop in the concerned team to check and arrange call from the store directly with the customer to resolve this complaint. Attaching the invoice and below are customer details:

Mall Name: Oasis Mall, Al Juffair, Manama
Customer Name: Ali Ashraf
Contact Number: +966536876168

Please do the needful to assist in closing this. Thank you for your help!

Regards,
Apoorv
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