Subject: Re: Drop payment /// 6299023375
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Samer Salmeh <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sat, 29 May 2021 01:10:40 -0700 (MST)

Hi Team, 

Please assist to investigate on the below case, order is on validation cancelled and customer complained amount is deducted. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, May 16, 2021 10:34:45 AM 
Subject: Drop payment /// 6299023375 

Hi Team, 

Order No: 6299023375 
​The is cancelled without authorization however customer claims that the amount V has been deducted on 20/04/2021.Please find the details below and do the needful. 

1. Amount Deducted : SAR 537.50 
2. Date of Deduction: 20/04/2021 
3. Customer's Email address : [email-masked] 
4. Auth. Code : 693474 
Please find the attached statement . 

Regards 
Shafeeque