Subject: Re: Drop payment // 2407638
From: Manish Kumar <[email-masked]>
To: malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, jessie caparas <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Mohamed Nagy <[email-masked]>, Mohammed Athar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 28 May 2021 20:16:12 -0700 (MST)

Hi Malik, 

Please assist us to close the below case as it is from April pending cases. 

Thank you for your help. 

Regards, 
Manish 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "malik ismail" <[email-masked]>, "jessie caparas" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohamed Mahmoud" <[email-masked]>, "Mohamed Nagy" <[email-masked]>, "Mohammed Athar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, May 27, 2021 12:35:35 PM 
Subject: Re: Drop payment // 2407638 

Hi Team, 

Kindly update on the below. Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohamed Mahmoud" <[email-masked]>, "mohamed nagy" <[email-masked]>, "Mohammed Athar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, May 23, 2021 10:13:45 AM 
Subject: Re: Drop payment // 2407638 

Hi Malik, 

Please advise if any update on this. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Mohamed Mahmoud" <[email-masked]>, "mohamed nagy" <[email-masked]>, "Mohammed Athar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, May 20, 2021 11:57:59 PM 
Subject: RE: Drop payment // 2407638 

Hi Apoorv, 

Malik is taking care of this at the moment. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, May 20, 2021 8:38 PM 
To: Akshay Berry <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Manish Kumar <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Mohamed Nagy <[email-masked]>; Mohammed Athar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Drop payment // 2407638 

External email sender, please take precaution. 

Hi Akshay, 

This customer claim this amount (SAR 574) deducted from his account as per the bank statement attached and the order is not showing on his list 

customer email : [ mailto:[email-masked] | [email-masked] ] 

Card number : 52941538 83157134 

amount : (574) SAR 

date:15/04/2021 

Regards 

Apoorv 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Mohamed Mahmoud" < [ mailto:[email-masked] | [email-masked] ] >, "mohamed nagy" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 10, 2021 2:24:39 PM 
Subject: RE: Drop payment // 2407638 

Hi [ mailto:[email-masked] | 
@Mohamed Mahmoud ] [ mailto:[email-masked] | 
@Mohamed Nagy ] , 

Please call the customer in Arabic as requested by her. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, May 9, 2021 5:52 PM 
To: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop payment // 2407638 
Importance: High 

[ mailto:[email-masked] | @Akshay Berry ] 

Can we check on this and do the callback? 

[ mailto:[email-masked] | @Manish Kumar ] 

Can you confirm if this is an English speaking customer? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, May 8, 2021 3:37 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop payment // 2407638 

External email sender, please take precaution. 

Hi Jessie, 

We have asked the customer to share the below details, however he threatening that he had already submitted a report to the Ministry of Commerce. 

Please also note that he is requesting us to arrange a call back on 0543657399, kindly do the needful. 

Regards, 

Manish 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 4, 2021 10:49:16 AM 
Subject: RE: Drop payment // 2407638 

[ mailto:[email-masked] | @Shakeeb Arsalan ] 

Please do the needful. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, May 4, 2021 1:27 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Drop payment // 2407638 

Hi Jessie, 

Please provide the AUTH code & amount & date of transaction. 

Thanks & Regards, 

Athar Mohammed, 

Extn 3183 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 3, 2021 6:50 PM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Drop payment // 2407638 

[ mailto:[email-masked] | @Mohammed Athar ] 

Does the attached file contain the details that we need to check the customer’s claim? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, May 3, 2021 6:08 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Elharith Elsiddig < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Drop payment // 2407638 

External email sender, please take precaution. 

Hi Team, 

PFA and assist as these are all of the information the customer has provided. 
Can u check if we received any amount. 

Regards 
shakeeb 

From: "Elharith Elsiddig" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, April 24, 2021 1:34:24 PM 
Subject: Drop payment // 2407638 

Hi team. 

This customer claim this amount (SAR 574) deducted from his account as per the bank statement attached and the order is not showing on his list 

case id : 2407638 

customer email : [ mailto:[email-masked] | [email-masked] ] 

amount : (574) SAR 

date:15/04/2021 

Regards 

Elharith 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C0e589528f3594d13304d08d91bad99bc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637571254874481601%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Ef1IhRbFjOpOaZNd4wMs6Rcd%2FHD2Oqxzm0PZ0PzXFfM%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: RE: Deduction without an order number :
From: Mohammed Athar <[email-masked]>
To: Malik Ismail <[email-masked]>, Mohammad Almawaly <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, ccbackoffice <[email-masked]>
Date: Thu, 20 May 2021 16:53:28 +0000

Hi Malik,

For order  6296898737 only AUTHORIZATION no capture. Refer to the attachment. Unable to VOID as getting an error as Transaction declined.

For order 6296898766 only AUTHORIZATION no capture please advise if the transaction need to be VOIDED.

Thanks & Regards,
Athar Mohammed,
Extn 3183

-----Original Message-----
From: Malik Ismail <[email-masked]>
Sent: Monday, May 10, 2021 4:58 PM
To: Mohammad Almawaly <[email-masked]>; Mohammed Athar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; ccbackoffice <[email-masked]>
Subject: RE: Deduction without an order number :

Hi Athar,

Please check if amount received from below details. If not , please void transaction for order 6296898737 On Payfort portal.

6296898737
Authorization Code 791493
Card Number     534947******1442
Date 15-04-2021
Amount 574.06

6296898766
Authorization Code 791493
Card Number     534947******1442
Date 15-04-2021
Amount 574.06

Regards,

-----Original Message-----
From: Mohammad Almawaly <[email-masked]>
Sent: Sunday, May 9, 2021 2:12 PM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; ccbackoffice <[email-masked]>; Mohammed Athar <[email-masked]>
Subject: RE: Deduction without an order number :

External email sender, please take precaution.

reminder
________________________________________
From: Mohammad Almawaly
Sent: Friday, May 07, 2021 5:23 PM
To: [email-masked]
Cc: [email-masked]; ccbackoffice; [email-masked]
Subject: Deduction without an order number :

Hi team,

Kindly note that the customer confirmed that the amount was deducted form the customer account, kindly check and update.

Customer Name: njood

Customer mobile number:0544667737

Customer E-mail: [email-masked]

Payment method : Apple pay
Mada card : 7134* , account:257*202

Transaction ID : 0000110519067657

reference number :105599059

Amount deducted: SAR574.06

Transaction Date: 15\4\2021

 ticket: 2426891\ 2407638

The bank assured the customer that the deducted is from the Landmark

Kindly find the attached deduction pictures from customer

Best Regards,
mohammad almawaly